High Touch Engineer (Collaboration)

  • Location:
    Istanbul, Turkey
  • Additional Location(s)
    Egypt, Jordan, Russia
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

What You Will Do

Main responsibilities:

  • Establishes and maintains a good level of communication and interaction with customer support groups and organizations
  • Performs analysis and diagnosis of complex networking problems.
  • Builds simulated networks in test labs to resolve complex problems and compatibility issues.
  • Leverages, coordinates and contributes to internal Virtual Teams, Business Units and other customer facing groups.
  • Provides remote or onsite support.
  • Provides network problem resolution in coordination with other Cisco support organizations
Supports delivery of reactive service program to Cisco FTS TS Advantage and SP Advantage accounts.


Who You Will Work With

FTS team helps customers achieve the specific operational outcomes  of increasing operational efficiency and minimizing business disruption. We help them to keep your business processes  running, accommodate new technologies.


Who you Are


  • Deep technical knowledge on Cisco Unified Communications, Telepresence, Unified Contact Center and underlying network technologies.
  • 10+ years of experience in the field.
  • Very good understanding of enterprise network technologies 
  • Expertise on Cisco routers and switches is required. 
  • Certifications: CCIE Collaboration certification is required


Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

 Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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