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Global Customer Strategy Lead - DCG/RSD

Intel


Location:
Hillsboro, OR
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
JR0030692
Categories:
  • Customer Service
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Job Details

Global Customer Strategy Lead Careers at Intel in DCG/RSD
   
Job ID: JR0030692
Job Category: Marketing
Primary Location: Hillsboro, OR US
Other Locations:
Job Type: Experienced Hire

Global Customer Strategy Lead - DCG/RSD

Job Description

Global Customer Service Strategy leader is responsible for working closely with product management, sales and solutions architects to define a vision for leading class support. This includes building on our baseline of basic call center/ break fix to define options and investment case for automation, predictive support, engineering and partner escalation processes and closed loop process for solutions design, etc., The candidate will define and lead transformational projects to improve the customer experience with Intel solutions and Rack Scale Design customers. Has the operational knowledge to balance the impact on the customer experience while managing scope, timelines and resources to meet our financial targets.


Qualifications

BS with 9+ years of experience or MS with 6+ years of experience in building a leading support organization
Change management and proven ability to manage transformation
Appliance or Solutions background in support services, running a network operating center, etc., for relevant Intel Data Center markets e.g., Cloud, Communications, etc.
Knowledge/expertise in tools e.g., SAP ERP, CRM, etc. that support business processes
Excellent communications skills, ability to collaborate and stakeholder management
Supply chain transformation/manufacturing integration experience
Understanding of the technical concepts - HW/SWLean/Six Sigma experience preferred

Inside this Business Group


Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
   

As an electronics industry innovator and a leader in corporate responsibility, we look for ways to apply our technology to address global challenges while serving as a role model for how companies should operate.

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