Engineer - Customer Support - Routing Protocols

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1216640
New

What You'll Do

 
  • Provide phone/email/fax consultation to independently debug complex product problems.

  • Provide systems/product training.

  • Acts as a focal point for large account network problem resolution.

  • Acts as a technical expert.

  • Provides support on a world-wide basis.

 

Deliverables:

  • The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.

  • The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.

  • The engineer will simulate technical problems in lab environment.

  • The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.

  • The engineer will provide internal and/or external technical presentations (cross-training).

  • The engineer will escalate some specific problems to the responsible Business Units for product enhancement.

  • The engineer will work closely with his colleagues to achieve common goals.

  • The engineer will strive to technical excellence and expertise.

 

Who You'll Work With

 

You will work directly with our partners and customers providing second/third level technical support.

You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry experts, who value your ideas and perspective on how to get things done.  You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.

 

Who You Are

 
  • Working knowledge of Networking industry, products and protocols.

  • Good knowledge on technologies like AAA, RADIUS, PPP, DHCP, VPDN etc.

  • Sound knowledge of Linux, Basics of SQL or Oracle database.

  • Analyzing various protocols like HTTP, FTP, Instant messaging services etc.

  • Strong analytical and troubleshooting skills.

  • Proven crisis management skills and ability to handle critical customer issues/problems.

  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.

  • Ability to determine root cause and resolution for previously unknown problems.

  • Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

  • Successful at exercising judgment within defined procedures to determine appropriate action.

  • Good verbal and written communication skills.

  • Ability to work effectively with and provide guidance to other members of the work group.

  • Promotes and solicits ideas within TAC team(s).

  • Cisco Certification CCNA/CCNP/CCIE desirable but not required.

  • 2-5 years related experience.

 

Why Cisco

 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

 

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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