Engagement Manager - Managed Security Services

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
  • Job Id
Business level fluency in English and Japanese required in order to communicate with customers and US-based delivery staff.

What You’ll Do

  • Project Management
Oversee account activation

  • Point of contact for client issues

  • Point of contact for account team
Coordinate status meetings both internal and client facing

  • Coordinate all client-facing documents related to Managed Security
Coordinate document storage 

  • Overall ownership of the client and account team relationships
  • Lead day to day service delivery of the Cisco Advanced Threat Analytics (ATA) Service

Who You’ll Work With

The ATA Engagement Manager (EM) is the lead customer facing presence for the Cisco Advanced Threat Analytics (ATA) Service. This position requires the IM to direct all aspects of delivery across the ATA team and ensure successful delivery of the ATA service. The EM also engages with Cisco account teams and other service delivery staff to ensure customer satisfaction. The EM will work with Secure Operations Center staff on customer issues, and engages directly with customers on a daily basis.


Who You Are

The Engagement Manager will have a strong overall understanding of the Managed Security technologies and will be supported with deep technical expertise from the Incident Manager and/or Client Engineer. This role will hold a leadership position as it pertains to the client and must have the ability to lead and direct co-workers that are not direct reports.
The role will be required to hold internal and client facing calls and should be comfortable leading meetings with executive level participation. Constant interaction with client teams and internal teams will be required. Will have ownership of the creation and distribution of client facing documents

Required Skills:

  • Extensive experience leading service delivery
  • Knowledge of Cisco security products, 
malware - types and families, 
  • Security breaches and trends
  • Working knowledge of processes for threat detection, mitigation, remediation on customer networks

  • Strong Organizational skills
and ability to lead cross functional teams
  • Excellent verbal and written skills
Excellent interpersonal skills

  • Use of PowerPoint, Excel and Word

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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