Embedded Cloud Service Engineer, Security Business - Product Operations

  • Location:
    San Jose, California, US
  • Additional Location(s)
    RTP, NC
  • Area of Interest
    Supply Chain
  • Job Type
  • Technology Interest
    Cloud and Data Center, Software Development, Testing
  • Job Id

What You'll Do

The Embedded Cloud Service Engineer (CSE) is a highly technical role, requiring hands on development that provides architectural and operational services for cloud products from design through release and throughout the lifecycle of the offer. This is a very collaborative role as the CSE acts as a leader to multi-functionally integrated requirements such as security, compliance, sourcing and quality metrics. This includes working across cross-functional teams to create, evolve and support a highly flexible yet optimized and scalable delivery environment at Cisco. The CSE is always learning to stay ahead of the curve on cloud delivery developments and trends to be sure to understand the most current thinking and how it applies to Cisco’s SaaS strategy.

Your Key Responsibilities include:

  • Provide the technical support needed to partner with the SW Product Lifecycle Manager (SW PLM) to conduct the Design for Cloud, Operations and Cost Optimization consultations
  • Partner with supporting internal and external infrastructure teams, facilitate interactions with the businesses
  • Prepare the business units and their products/services for cloud deployment
  • Communicate the implications of cloud service feature design and all related deployment governance policies and procedures
  • Aid in the design and guide execution of any mitigation plans required to move the service toward cloud readiness and maturity
  • Build and lead the cost model for the cloud services; including optimizing the configuration for cost
  • Collaborate with teammates and cross-functional partners to evolve the CloudOps service offerings
  • Participate in identification and development of automation opportunities

Who You'll Work With

As the Embedded Cloud Service Engineer you are a key member of the Security Business Product Operations team. This team provides support for software engineering teams across Cisco’s Security Portfolio which includes cloud based products and platforms.  This CSE will also work closely with the central Cisco CloudOps team to share resources, best practices and leverage the processes and services they provide.

Our charter is to work across functions to build, evolve and support a highly flexible yet optimized and scalable delivery environment at Cisco.

Who You Are

You are a hands-on engineer who is able to collaborate cross functionally and deliver solutions with limited oversight in a dynamic environment. Customer-focused with strong communication, presentation and interpersonal skills; able to express clearly to both business and technical partners through written and verbal communication. You’re ability to think analytically take ownership of the technical relationship and drive customer success is key to making an impact.

Minimum Requirements:

  • Requires BA/BS in engineering or related field; Master’s degree preferred
  • 8+ years relevant experience
  • Strong automation development skills. Needs to be proficient in one or more automation languages [i.e. Ansible, Cloud Formations, Chef, Puppet, Terraform]
  • Hands-on experience with at least one of industry cloud offerings: AWS, Azure and GCP
  • Deep understanding of and exposure to native cloud application architecture; including the operational trade-offs of various designs
  • Profound understanding of cloud component architecture: Microservices, Containers, XaaS, Storage, Security, LogaaS and DBaaS (NOSQL, OLTP, Analytics).
  • Experience designing production environments that span applications, systems and network
  • Experience in operating cloud native service at enterprise scale
  • Deep understanding operational architecture practices in cloud deployments
  • Knowledge of DevOps practices, processes, tools and culture
  • Agile-experienced; Scrum certification; experience leading cross-functional Scrum teams
  • Experience in multi-tier traditional application architectures
  • Experience in service decomposition and micro services
  • Deep understanding of MaaS, NFV, SDN and other IaaS concepts
  • Working experience in Containers
  • Deep understanding of CI/CD tools and agile development methodology
  • Ability to bring structure to problems effectively and work towards practical solutions
  • Ability to lead multiple engagements with various teams
  • Exposure to large-scale services, managed services or information technology operations with industry leading players is desirable
  • Working knowledge of CloudHealth or similar cloud cost management tool is desirable

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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