Director of eCommerce

  • Location:
    San Jose, California, US
  • Additional Location(s)
    San Francisco
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
    Collaboration, Video, Internet of Everything
  • Job Id

About the Growth Team for Cisco’s Collaboration Technology Group

All significant human progress is achieved by groups of people working together. Cisco’s Collaboration Technology Group is focused exclusively on building solutions that enable teams to work better together. In so doing, we are both improving people’s experience of work and helping to advance human progress.

WebEx, the market leading video conferencing software, powers more meetings than all competitors combined. Cisco Spark, our next generation collaboration platform, combines messaging, calling, video and artificial intelligence to help teams move work forward faster and easier.

Cisco’s recently-formed Growth Team is tasked with growing both Cisco WebEx and Cisco Spark. We are a diverse, cross-functional, rapidly moving team with deep expertise in marketing, product management, engineering and data analytics. We are laser focused on iterating across the user journey in order to provide better experiences for users while also driving adoption and revenue growth for our product portfolio. 

What You’ll Do

On the Growth Team, The Director of eCommerce will be responsible for running the global website and ecommerce business for both Cisco Spark and Cisco Webex.

You will be responsible for collaborating with cross-functional partners to manage all aspects of the eCommerce business including strategy, planning, content, design, development, and analytics.

Experience Required

  • Proven leadership of large eCommerce businesses
  • Experience with B2C or B2B eCommerce depending on your focus
  • Extensive knowledge of e-commerce technology and sophisticated analytics
  • Experience with eCommerce industry best practices.
  • Outstanding analytical skills, strong experience interpreting test results & drawing conclusions
  • Proven track record of generating creative business ideas and solutions
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Strong communication skills. Must have ability to simplify complex business situations and effectively communicate concepts up, down, and across organization.
  • Proven ability to collaborate and coordinate with various stakeholders to effectively communicate, prioritize, and execute initiatives that deliver measurable business results.


  • Identify new areas of eCommerce opportunity beyond current organizational thinking
  • Generate and implement new sales and marketing initiatives to increase eCommerce sales and profitability
  • Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives
  • Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the eCommerce strategy
  • Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns
  • Develop and oversee the effective planning, QA and execution of content across the websites and online marketing campaigns to ensure efficiency, accuracy and timeliness of all web content publishing
  • Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross-functional partners
  • Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into eCommerce projects
  • Build and direct a cohesive team of internal and external personnel to effectively develop eCommerce solutions

Minimum Qualifications

  • Minimum 5+ years of e-commerce experience (in addition to degree or years of previous experience) with expertise in site conversion and working with cross-functional teams such as SEO, Affiliates, Display, and Internet Business Development
  • Minimum 5 years of combined e-commerce, digital and social marketing experience required.
  • Minimum 3 years of team management experience required
  • Proven experience interacting with and selling-in to key e-commerce stakeholders/buyers
  • Proven experience analyzing and applying online consumer data
  • Proven experience with e-commerce, search, display, affiliate, mobile, programmatic, social and email growth channels
  • Proven experience in measuring, recapping ROI and replicating best practice conversion tactics

 Additional Qualifications 

  • Experience on a growth engineering team desired



We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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