Digital Experience Business Analyst

  • Location:
    San Jose, California, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1210096
New

The Team

The Digital Experience and Analytics (DE&A) organization within Cisco's Global Virtual Sales & Customer Success division plays a leadership role in transforming Cisco to thrive as a digital business in today’s consumption-driven market. The team develops and implements groundbreaking analytics models and intelligent automation to transform Cisco into a data-driven digital organization


With broad-based digital expertise, DE&A is uniquely qualified to address the evolving expectations of today’s connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning and automation, across monetization models, the team enables Cisco sellers and partners to deliver a powerful, personalized experience—throughout the entire customer lifecycle.


With customer health and retention as the ultimate goal, DE&A is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.
By creating the best digital customer experience possible, DE&A transforms and optimizes how Cisco serves its customers.

 

 

The Role:

Working as Digital Experience Business Analyst, you will join the Digital Experience Platform team to help bring Cisco's vision to fruition to ensure that we provide the best possible experience for our customers, partners and employees by leveraging Data Science and Digital techniques. This role will focus on monitoring and reporting on business impact of bringing data science to life, applied through digital techniques using automation. You will need to partner with our Data Science team and our Digital Experience subject matter experts to develop a productive and innovative application of data to the Cisco customer, partner or seller experience that results in increased adoption, bookings, retention and ultimately, success for Cisco customers and partners.


Responsibilities:
• Measure results of applied solutions to test and explain impact of each new insight, engagement tool, connectivity and foundational project on the Digital Selling state of the business

• Work with our Data Science team to develop a deep understand of each data type, such that you can make recommendations on innovative ways to apply the insights to a digital selling experience. Must be able to understand data science and data automation.

• Work with our Digital Experience Architects to communicate the business impact needed and achieved, bring a healthy level of understanding to the team, around the business KPI’s and results impacted by our efforts. Must be able to understand digital sales and marketing techniques and marketing automation.

• Communicate developments and milestones effectively to a large group of stakeholders across the company.

• Work with operations and IT teams to optimize processes and incorporate applicable data and automation solutions into sales motions.
• Stay up to date on points of view from leading industry analysts and key influencers in the market


Attributes of a Successful Candidate
Loves data, loves automation, loves digital. Self-starter who is passionate about ground-breaking technology and driving change. Has a strong sense of ownership, loves turning ambiguity into real outcomes, collaborative across functions and matrixed teams, embraces the belief that leadership happens from all levels and we are better as a team than any one of us in individually.

Minimum Qualifications:
• 3-5 years of experience working with data and automation, tech industry a plus.

• Excel

• Power Point

• SQL

• Hadoop

• Business Objects or similar tool
• Exceptional writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly


Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

 

 

 

 

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!