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Digital Account Sales Representative

AT&T


Location:
New York, NY
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
att4-4889468
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Digital Account Sales Representative

Jobid att4-4889468

Location: New York, NY, 10176, USA

Description Digital ASRs (Account Sales Representatives) are product experts and along with our Account Executives, the client is at the core of everything they do. Digital ASRs are expected to provide the highest level of strategic pre-sale support (account planning/media planning) and post-sale (insights) customer support focused on driving our client’s KPIs. The role owner will provide the highest level of customer service resulting in the flawless execution of their campaigns against the critical success factors of the client. This role requires a high degree of customer focus, standards of communication, numerical analysis and multi-tasking.



**You will:**



+ Manage multiple advertiser and agency accounts; develop positive working relationships with all customer touch points

+ Work collaboratively to drive growth with new accounts

+ Own/Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools and client campaign history)



+ To enhance account team and client knowledge, build strategic account plans, and drive a sales strategy

+ The ability to understand the data and use that data to “tell a story” to a client through reportable insights, wrap up reports, quarterly business reviews, etc.



+ Developing and maintaining excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks

+ Recognize upsell opportunities; lead and influence clients to invest when opportunities arise

+ Drive client retention, renewals and client satisfaction

+ Support the Account Executive throughout sales process by being active participant on client meetings, navigate and influence clients’ personnel (planners and buyers) and compliment client objectives with suite of corresponding AT&T digital products

+ Manage weekly campaign status documents for internal review with digital Sales, Planning, Operations and Analytics



**You are:**



+ Client Facing: Comfortable working in a client facing role in a fast paced environment with frequent pressure to prioritize work and meet deadlines

+ A digital native

+ Familiar with online video, mobile, programmatic digital, CTV, Ad Servers, DSPs, SSPs, Online Ad Tags, reporting, and the digital ecosystem

+ Strategic: Understand components of selling opportunities and be able to articulate at a client level

+ Analytical thinker: Digest data, make conclusions and recommendations

+ Problem solver: Doesn’t wait for someone else to give the answer; takes charge and feels ownership

+ Organized: Ability to prioritize and deliver timely work; best in class project management skills

+ Flexible: Dynamic, hard-working, and able to pivot direction quickly to keep up with business demands

+ A great communicator: you have strong written and verbal communication skills, and are comfortable in engaging conversation with any level



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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