Deployment/Escalation Engineer

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1208416
New
Deployment & Escalation Engineer. Provide BU support for high-touch and large scale deployments of high-end routing platforms. Work with regional support teams to ensure successful deployment. Specific responsibilities include: working with customer and support team to assess technical requirements and potential issues; acting as an escalation point of contact for technical and operational issues; providing technical support to customers and internal Cisco support team; and providing status updates on the overall deployment project(s).

Requirements include:
- Familiarity with high-end routing platforms and respective architectures (CRS/ASR900/NCS5000/NCS5500/NCS6000)
- Familiarity with IOS-XR and its related operating system(s) [IOS-XR, NGXR, cXR etc]
- Familiarity with technical protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR/VPN; RSVP; Multicast (v4/v6).
- Platform architecture
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, etc.)
- ability to uncover requirements on systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
- Acts as a filter and liaison between engineering and customer/customer account/customer support teams
- Familiarity with Service Provider customers and environments
- Demonstrated customer-management skill-sets with assistance of Senior Engineers
- Good communication skills
- Good troubleshooting skills
- Technical writing skills (whitepapers, documents, presentations, etc.)

Must be willing and able to travel to customer sites.

On a rotational basis, provide OnCall BU escalation support as needed for critical accounts and escalations.

Education qualification:
*BS/MS in Computer Science/Electrical/relevant engineering area
*CCIE is desirable
External Job Description (r) 
Deployment & Escalation Engineer. Provide BU support for high-touch and large scale deployments of high-end routing platforms. Work with regional support teams to ensure successful deployment. Specific responsibilities include: working with customer and support team to assess technical requirements and potential issues; acting as an escalation point of contact for technical and operational issues; providing technical support to customers and internal Cisco support team; and providing status updates on the overall deployment project(s).

Requirements include:
- Familiarity with high-end routing platforms and respective architectures (CRS/ASR900/NCS5000/NCS5500/NCS6000)
- Familiarity with IOS-XR and its related operating system(s) [IOS-XR, NGXR, cXR etc]
- Familiarity with technical protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR/VPN; RSVP; Multicast (v4/v6).
- Platform architecture
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, etc.)
- ability to uncover requirements on systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
- Acts as a filter and liaison between engineering and customer/customer account/customer support teams
- Familiarity with Service Provider customers and environments
- Demonstrated customer-management skill-sets with assistance of Senior Engineers
- Good communication skills
- Good troubleshooting skills
- Technical writing skills (whitepapers, documents, presentations, etc.)

Must be willing and able to travel to customer sites.

On a rotational basis, provide OnCall BU escalation support as needed for critical accounts and escalations.

Education qualification:
*BS/MS in Computer Science/Electrical/relevant engineering area
*CCIE is desirable 


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!