Deployment/Escalation Engineer

  • Location:
    Bangalore, Karnataka, India
  • Additional Location(s)
    India, ASEAN, APAC
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id
<b>What You'll Do</b>
Provide BU support for high-touch and large scale deployments of high-end routing platforms. 
Specific responsibilities include: 
  • working with customer and support team to assess technical requirements and potential issues
  • acting as an escalation point of contact for technical and operational issues
  • providing technical support to customers and internal Cisco support team; and providing status updates on the overall deployment project(s).
  • Travel to customer sites.
  • On a rotational basis, provide OnCall BU escalation support as needed for critical accounts and escalations.
  • Acts as a filter and liaison between engineering and customer/customer account/customer support teams
  • Uncover requirements on systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
<b>Who You'll Work With</b>
  • Work with regional support teams to ensure successful deployment.
  • working with customer and support team to assess technical requirements and potential issues.
<b>Who You Are</b>
  • BES/ME in Computer Science/Electrical/relevant engineering area with work experience of 8-10 yrs
  • CCIE is desirable 
  • Familiarity with high-end routing platforms and respective architectures CRS/ASR900/NCS5000/NCS5500/NCS6000)
  • Familiarity with IOS-XR and its related operating system(s) [IOS-XR, NGXR, cXR etc]
  • Familiarity with technical protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR/VPN; RSVP; Multicast (v4/v6).
  • Platform architecture
  • Familiarity with internal Cisco organization and eco-system (BU, AS, TS, etc.)
  •  Familiarity with Service Provider customers and environments
  • Demonstrated customer-management skill-sets with assistance of Senior Engineers
  • Good communication skills
  • Good troubleshooting skills
  • Technical writing skills (whitepapers, documents, presentations, etc.)

<b>Why Cisco</b>
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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