Data Center Engineer – Public Sector Germany

  • Location:
    Berlin, Germany
  • Additional Location(s)
    Eschborn, Germany
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

As part of the Classified Network Services team you:

● are a technical expert in at least one technology area with broad knowledge across networking.

● drive customer satisfaction and take ownership for customer success. You identify, document and resolve issues reported by our customers.

● solve problems of diverse scope and complexity where the problem analysis requires further evaluation of multiple factors and correlation of data.

● work directly with a team of highly experienced technical experts in multiple technologies as well as closely with engineering.

● regularly consult on projects and/or project teams to deliver on customer requests or requirements

Who You'll Work With

Cisco’s government and enterprise customers receive personalized reactive service from a dedicated team of engineers called CNS (Classified Network Service). Cisco CNS Germany expedites issue resolution delivered in a secured environment for eligible government and industry customers in Germany. Supporting IT infrastructure operated in an environment with high or highest security requirements of Public Sector Clients like government, federal states or cities are facing the challenge to process and protect confidential information. Even in case of any technical incidents the confidentiality must be ensured and special requirements are defined by our clients. Cisco has committed to plan, build and operate any service delivery to these clients in a secured environment to be compliant with any local laws and regulations. This team is enlarging its expertise and we are seeking for people who are looking for an exciting journey to make this service a great client experience.

Who You Are

Besides the ability to work as a team member in a cross-functional environment, you posess:

● Excellent presentation and communication skills, ability to communicate effectively with customers

● Fluent German and English language skills in speaking and writing

● BS in a technical field or equivalent related work experience

● Willingness to undergo security clearance process through German government

● Willingness to work on shift in a secured environment (on call and up to 3-shift duty roster)

Technical Expertise in at least 3 of the following areas:

● Expert-level knowledge in layer 2/3 data center routing and switching technologies (e.g. vPC, FabricPath, STP, first hop redundancy, VXLAN, ACI, MPLS, OTV, OSPF, RIP, BGP, EIGRP, Multicast)

● Advanced understanding and troubleshooting skills of data center network services

● Expert-level knowledge in storage networking technologies (FC, FCoE, iSCSI, NFS)

● Advanced understanding of Cisco UCS portfolio

● Analyzing and troubleshooting complex data center environments

● Knowledge of common Cisco hardware platforms (Nexus, MDS, UCS and their respective operating systems)

● Good understanding of common security features (CoPP, MACSec, etc.)

● Previous experience in reactive support (e.g. TAC, FTS or similar)

● CCIE level certification

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 



We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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