Customer Support Engineer -Management and Automation Software (MAS)

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

<b>What You'll Do</b>

This Network Management Customer Support Engineer (CSE) position has the following responsibilities:

-Analyze, use and configure network management applications for medium to critical complexity networks.

-Phone/email/consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis.

-Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.

-Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.

-Utilize test equipment and configurations in CSE lab for simulations of real problems.

-Escalate systems and problems to appropriate internal resources and resolve on a timely basis.

-Accurately and completely document problems and solutions on case notes and bug reports.

-Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated.

-Complete projects which improve the support processes as assigned.

-Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.

<b>Who You'll Work With</b>

Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

<b>Who You Are</b>

* Typically requires BS in CS or EE or equivalent plus 2-3 years related experience

* 1+ years exposure to UNIX/LINUX

* 1+ years exposure to Oracle

* 1+ years software experience, specifically Java and Perl

* 1+ years network management experience

* 1+ years exposure to networking products and protocols

*Strong SNMP Skills & Cisco Prime Infrastructure skills

* Ability to communicate effectively both verbally and in writing

* Ability to work with cross-functional teams

* Ability to determine problems and deliver known solutions

* Ability to work effectively with and provide guidance to other members of the work group

Desired Cisco Product Knowledge:

* Network Management Product Knowledge of any or many of the following (Cisco Prime Network, Prime Performance Manager, Prime Central Provisioning, Cisco Evolved Programmable Network Manager, Cisco Prime Infrastructure, CiscoWorks, CNR, NAM, HP Openview or Concord)

Desired skill sets are associated with the following certifications or technologies:


* Oracle OCA, OCP

* RHCS, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl

* CCIE optional

<b>Why Cisco</b>

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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