Customer Support Engineer - Architectures

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

<b> What You'll Do</b>

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

The scope of responsibilities assigned to the position:

- Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.

- Solves reported product and network problems of moderate complexity.

- Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.

- Provides basic systems/product training and intellectual property material.

- Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.

- Preference for Cisco Certification: CCNA, CCNP, CCIE.


<b>Who You'll Work With</b>

Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.


<b>Who You Are</b>

The qualifications and personal skills we are looking for are:

- Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).

- Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.

- 3+ years of related experience

- Direct customer support experience required

- Good technical foundation in networking (CCNA equivalent level or above) is desired

- Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, Python, Shell Scripting)

- Passion and demonstrated ability to learn and work in a multicultural team environment.

- Service excellence attitude

- Ability to drive to achieve goals with limited supervision

- Analytical skills

<b>Why Cisco</b>

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

Powered ByLogo