• Location:
    Mumbai, Maharashtra, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Networking, Service Provider
  • Job Id

What you will do

Cisco seeks a CSE to join some of the industry’s brightest minds in providing proactive technical support. In this role you will be empowered to transform the way that CMS delights our customers.

Who you will work with

Become part of Cisco Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, enhances the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more visibility than customers can on their own.

Who you are

The primary role of IP MPLS L-2 Engineer is to be able to provide the 2nd level fault management. 2nd Level Operations is responsible for the execution of proactive and reactive maintenance activities to ensure that services are continuously available for 24x7 and delivering the results to SLA performance levels.

    • Assist with basic fault management (L1/Front Desk) functions, provide technical support and guidance to resolve the fault.
    • Monitor/track the HPSM tool for the TT’s assigned to L2 engineer profile
    • Understand and carryout troubleshooting to restore the fault occurred in IPMPLS/DCN network with minimal need to engage escalation resources.
    • Identify known issues, hardware, and software problems leveraging NOC CRM, Knowledgebase, and analytical tools.
    • Adhere to the documented escalation guidelines.
    • Apply the workaround to restore the services and update the same in trouble ticket (TT)
    • Cross verify with service owner whether services are restored or not. Upon confirmation update the information in TT & go ahead with closure of TT.
    • Take up with respective team like design, planning, configuration etc. for permanent fix.
    • Interface with Cisco Vendor, carriers, and 3rd Party service providers to create and manage problem resolution.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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