Customer Success Renewals Rep

  • Location:
    Alpharetta, Georgia, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

Customer Success Renewals Rep
Alpharetta, GA

What You'll Do
Cisco is currently seeking an experienced Customer Success Representative for the Stealthwatch product portfolio. You will be responsible for managing Stealthwatch software renewals for a specific territory. When a customer renewal is due, you will engage and coordinate with the customer and partner teams to deliver the renewal quote, make adjustments to quote as necessary, engage the support teams if need and address any roadblocks to a successful renewal.

Who You'll Work With
On a daily basis you will be engaging and coordinating with customers of all sizes. You will interface with the majority of Stealthwatch teams including: sales, professional services, support, educational services etc.

Who You Are
You have account management or customer service experience paired with excellent business acumen, strong interpersonal skills and accomplished persuasion and negotiation abilities. You will enjoy staying current on cutting edge security products, the competitive security landscape, and market trends!

The CSM Rep will be responsible for the following renewals sales objectives: maintaining and renewing existing customers; building new revenue streams through the expansion and growth within current clients; tracking product and service consumption; managing customer experience post-sale; and establishing strong customer and partner relationships.

Our minimum requirements for this role:
• Versatility to manage multiple projects and flexibility to adapt to new requirements
• Strong customer focus and passion for helping customers succeed
• Creative problem-solver with great attention to detail
• Proactive and results-oriented, with strong prioritization skills
• 2-4 years of experience in account management or customer service
• Bachelor’s Degree or equivalent experience
• Proficient use of Excel & CRM tools

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!