Customer Success Manager - English/Japanese Bilingual

  • Location:
    Sydney, NSW, Australia
  • Additional Location(s)
    Japan, Singapore
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1212661
New

The Cisco Meraki team is looking for an entrepreneurial Customer Success Manager to take ownership of our white glove customer success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The Customer Success Manager will be responsible for collaborating with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.

Reporting to Technical Support Senior Management, the Customer Success Manager will be spearheading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers. This individual will work closely with senior leadership to build out and execute on our white glove customer program and have a direct impact on Cisco Meraki’s ability to continue to win in the enterprise space.

Responsibilities

  • Collaborate with the Account/Sales/Channel teams to understand the business relationship between clients.
  • Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the Customer Success Program.
  • Develop and maintain long­term relationships with stakeholders by networking with customers and the different groups within our organization.
  • Collaborate with the Cisco Meraki Sales Team to ensure growth attainment and increased footprint.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.

Requirements

  • Bachelor's degree in a technical field from an accredited university.
  • Phenomenal customer facing skills and experience.
  • Ability to clearly and concisely articulate technical matters to third parties.
  • Excellent presentation skills, experience presenting at C­-level preferred.
  • Strong initiative and positive attitude.
  • Professional, organized, efficient, and accurate.
  • Resourceful and technically creative.
  • Commitment to quality.
  • Willingness to travel for customer visits ~20%.
  • Desire to learn, generally curious, and willing to go the extra mile to make customers happy.
  • Business Intelligence experience a plus.
  • Outstanding English/Japanese language written and verbal communication skills and comprehension

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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