Customer Success Manager

  • Location:
    Seoul, Seoul-Teukbyeolsi, Republic Of Korea
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Cloud and Data Center, Collaboration, Video, Internet of Everything, Networking, Security, Service Provider, Software Development, Testing, Wireless, Mobility
  • Job Id
    1217886
New

What You'll Do
The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer value realization and aligning with Sales to secure renewals and identify expansion opportunities The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer's strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales, Architecture and Service teams.

Customer Success is a key strategic initiative from Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement.

Who You'll Work With
The Customer Success Manager (CuSM) is an integral member of the Account Sales team with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business alignment and expansion of Cisco solutions related to Security, Cisco One, Enterprise Networking or Collaboration solutions. Do you have a passion to engage with customers and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the solutions and services they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer's business outcomes.

Your strong communication skills will enable you to secure and leverage alignment with Cisco, our partner and stakeholders in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy. Your passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.

Who You Are
You are truly passionate about customer success and the overall customer experience. You possess and leverage exceptional relationship-building skills, are a team player, and are always looking to drive innovation, improvements and change. You have a proven track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external stakeholders. You understand the commitment required to analyse business goals and align with Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.

 3-5 years of technical, business and/or sales experience
 Strong affinity or experience towards Cisco solutions
 Proven team player and ability to orchestrate value in coordination with multiple stakeholders
 Strong communication, influence and presentation skills
 Willingness to learn, adapt and lead change within Cisco
 Ability to articulate value messaging and influence adoption
 An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the motions driven out of Customer Success
 Effective organizational and time management skills
 Undergraduate or graduate degree (Business, Sales, Communications, Information Technology or Computer Science degree preferred)


Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere  From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone  We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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