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Customer Service Representative Sales Priority Hiring

AT&T


Location:
Austin, TX
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
att4-6321175
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Customer Service Representative Sales Priority Hiring

Jobid att4-6321175

Location: Austin, TX, 78769, USA

Description **If you are sales driven, have a knack for providing great customer service and innovative solutions, we’d love to meet with you.**

On our Call Center team, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.



**AT&T Customer Service Representative Sales Priority Hiring Event**



**Wednesday, December 13, 2017**

**Come by to meet with our hiring team anytime between 12noon-4pm**

**AT&T Sales & Service Call Center**

**4544 S. Lamar Boulevard, Suite 600**

**Austin, Texas 78745**



**• Bring your resume and be sure to dress to impress**

**• Bring your valid photo ID for identification verification**

**• If applicable, you will have the option to apply, test and interview on-site, so plan for 2-3 hours.**



**Important** **:**

**For the fastest experience, it’s highly recommended you apply online to this job posting and complete the online assessment**

**prior to attending this event.**



**Want to obtain a head start** **or unable to attend? – we’d still love to talk to you.** **Apply now to this job posting** **.**



**Do you like helping people get the most out of the technology they love?**

**Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?**

Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.



**LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?**



**What's in it for you?**



**Start with the paycheck** **:** Customer Service Representative- Sales start between $12.53 and $15.89 per hour (plus commission)...then, you will have the opportunity to receive an increase after only 6 months!



**A full-time position with full benefits that include medical, dental, vision, 401k, tuition reimbursement, paid vacation off, and work/life resources.**

Plus 50% off your AT&T Wireless service and discounts on other AT&T products and services.



**Career possibilities are limitless with AT&T.**

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.



**Customer Service Representative- Sales**



+ Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

+ Offers alternative solutions where appropriate with the objective of retaining customer's business.

+ Handles business transactions in connection with activation of new customer accounts on a computer terminal.

+ Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.

+ Makes financial decisions to protect/collect revenues and adjusts customer accounts.

+ May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.

+ May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.

+ May assist in training new employees.

+ Performs other duties as assigned by management.



**GENERAL DUTIES** :



The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:



**GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:**



+ Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

+ May be required to work in one or multiple queues/skill sets over various customer contact channels

+ Responsible for improving customer retention through programs and service provided to the customer

+ Utilizes mechanized systems to initiate and complete service orders and handle customer requests

+ Continually maintain working knowledge of all company products, services and promotions

+ Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

+ Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories



**ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:**



+ Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

+ May sell and provision wireless services, products, features, equipment and accessories

+ May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required



**PHYSICAL REQUIREMENTS:**



+ No physical requirements



**Required Qualifications:**



+ At least 18 years of age

+ 6 months experience operating a computer in Windows based environment

+ Availability to work a flexible schedule which includes all hours of call center operation



**TRAINING:**



+ Classroom training

+ On-the-job training

+ On-line training



**SPECIAL JOB REQUIREMENTS:**



+ Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

+ One year customer service work experience preferred. Excellent communication and computer skills



Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



**Click here to learn more about this job from AT&T employees!** at http://inside.att.jobs/customer-service-at-att



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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