Customer Relations Manager (CRM)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

Who You’ll Work With

A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end-user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring unique financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Backed by Cisco's tremendous financial strength we are poised for even greater future success.

Cisco Capital seeks a Customer Relations Manager for our new East Coast Operations Center. This position involves an emphasis on customer interaction and collections in a fast-paced environment of continuous change. The ideal candidate is highly flexible, comfortable with large amounts of information, adept at managing expectations, and able to set and adjust priorities as needed while working with sales and other internal organizations as well as customers. This is a great chance to develop your skills as part of an organization that has impact across the enterprise, while opening a variety of career advancement opportunities with a leader in today's networking technology industry.

The successful candidate must bring strong Leasing Collections experience, analytical skills, have strong communication skills, be computer savvy, and be able to adapt well to a fast pace environment. 

What You'll Do

·       Understand lease documents and lease life-cycle issues that may impact receivables

·       Initiate collection calls, research and resolved past due issues

·       Perform account reconciliations, including suspense cash

·       Manage account delinquency

·       Evaluate if credit or debits need to be issued

·       Drive specific account collections goals

·       Reduce account aging

·       Evaluate and escalate collection issues

·       Forecast cash collection

·       Coordinate with cross-functional teams to facilitate customer requests

·       Evaluate if credit or debits need to be issued

·       Create Excel Aging reports

·       Prepare monthly report, highlighting financial impact of collection activity

·       Maintain a positive customer experience by communicating with customer to ensure process improvements occur

·       Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes

Who You Are 

·       Minimum 5 years of experience in Collections of Lease Receivables

·       Thorough knowledge of leasing

·       Strong Collection and Reconciliation skills

·       Excellent oral and written communication skills

·       Ability to handle multiple tasks in a high volume environment

·       Bachelor degree in Accounting, Finance, Economics

·       Excel, Word, PowerPoint skills Who You Are

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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