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Customer Interactions Analytics Scientist


El Segundo, CA
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Job Details

Company AT&T

Job Title Customer Interactions Analytics Scientist

Jobid att4-5272423

Location: El Segundo, CA, 90245, USA

Description AT&T Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV NOW, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.


Are an analytic explorer, driven by the quest of conquering the unknown with experience in the Customer Interactions space. You would love to unearth impactful correlations between video viewership, broadband usage, mobility usage to customer life events. You’ve demonstrated success in wrangling large sets of disparate data to utilize in your analytics. You are excited by a fast paced, rapidly evolving environment.

**What you get to do:**

Detective work. You get to study customers' digital interactions through a complex web of systems; you'll explore patterns, correlations and extract meaning from the noise.

**This means:**

+ Quickly understand key data elements and their locations, prepping queries to accelerate analytic speed

+ Identify key segments / clusters of customers for targeted marketing offers

+ Build out data visualizations and easy to consume analytics that drive product performance

+ Work closely with the marketing product team to help guide product based on analyses

+ Partner with the marketing teams as the insights, models, and segmentations drive impactful marketing


+ 10+ years in advanced analytics field

+ Video streaming analytic experience a major plus

+ SAS, SQL, Python, Hive experience

+ Experience in supervising a team

+ Experience in Churn and Revenue analytics

+ Bachelor's degree or preferably, an Advanced degree in Analytics, Statistics, Computational Science, Computer Science or Technical MBA

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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