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Customer Care MS Exchange Support T2


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  • Customer Service
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Job Details

Company AT&T

Job Title Customer Care MS Exchange Support T2

Jobid att4-4527808

Location: Brno, CZE

Description As a Customer Care MS Exchange Support T2 working with US customers, you will have the opportunity to develop your communication and troubleshooting skills supporting a MS Exchange environment with 300 000+ clients. You will also provide support to email archiving which covers another 100 000+ active clients running on Veritas Enterprise Vault technology.

Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.

Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.

**Roles and Responsibilities:**

Troubleshooting MS Outlook issues

Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues

Providing support to T3 Operations team

Taking part in various messaging/archiving projects

Involved in monthly performance reporting and SLA/KPI reporting

**Key Competencies and Skills:**

• Fluent English, both verbal and written

• End-User level of experience with MS Outlook (2010/2013/365)

• Basic knowledge of MS Exchange and Active Directory

• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus

• Excellent customer service skills

• Desire for self-development

• Ability to work as a team member

• Willingness to work in 2 shifts model - focus on US hours

**Education and Qualifications:**

• University degree in IT preferred

**Additional Information:**

Working in 2-shift model operations (9-17:30, 15:30-24)

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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