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CRM Managed Services Engineer


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CRM Managed Services Engineer Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Oct 26, 2017 Location: Bucharest, B, RO Company: Ericsson Job Summary: We are now looking for a CRM Managed Services Engineer that will provide technical competence and support for service impact in case of technical issues that affect the customer’s network. Ensures 2nd level support, preparation and consolidation of all changes performed in BSS area (Billing and CRM platforms, IVR/ACD/Telephony, Voucher systems, Financial systems: cash in/cash out, invoicing, money transfer, bill payment, balance enquiry, Revenue: transactions, real time balance update health checks, account activation and suspension, real time over the system status) Identify and resolve application issues before they have had an adverse impact on the customer experience, revenue or business reporting. Responsibilities & Tasks: • Seek to drive continuous improvement of existing platforms through the business and IT development with a strategy of service improvements, simplification and process documentation. • Manage all fault resolution and service deliveries for the Business systems in the production environment. • Ensures a high level of network availability and performance • Troubleshoots and resolves problems in order to stabilize and optimize customer networks. • Investigate and correct complex cross platform application issues, ensuring existing systems are stable and supportable. • Establish and maintain relationships with other cross functional areas in order to provide cooperation and support and ensure a high level of customer services and communication • Ensure procedures are maintained and updated and all system secured guidelines are followed • Drive through improvements to enhance system performance and automate processes to reduce errors. • Provide out of hours technical support as part of an on call team • Support for business/IT in defining specifications for improvement of existing applications and the introduction of new applications. • Take responsibility for the successful implementation of new functionality, system improvements through projects and using OCM/WO process to fully support customer requirements. • Provide mentoring and support for the Front Office BSS team. • Maintaining existing systems and the introduction of new systems. Position Qualification Technical/Operational Experience: • Solid hands on Unix (Solaris/HPUX) user experience • Shell (sh) scripting experience. • Solid experience with Oracle DBs • PL/SQL Solid code troubleshooting/debugging experience • Work experience with similar systems: CRM, SIEBEL is a plus Education: • Technical University Degree, Engineering or Computing • Formal training in the use/administration of Sun Solaris or HP-UX OS • Oracle Training, SQL training, others • Fluent English (spoken and written) Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Job details: 2nd Level Operations Job Stage 04 Job Segment: Consulting, Database, Oracle, System Administrator, Engineer, Technology, Engineering

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