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Content Metadata Principal Engineer


El Segundo, CA
Job Code:
  • Engineering
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Job Details

Company AT&T

Job Title Content Metadata Principal Engineer

Jobid att4-6052747

Location: El Segundo, CA, 90245, USA

Description \#LI-EV1

AT&T Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. From premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV NOW, our industry-leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

AT&T Entertainment Group is looking for a talented, highly motivated engineer with broad technical experience in large-scale metadata environments to join our service operations team. As a Principal Engineer - Search and Discovery, you will lead the Entertainment Operations end-to-end technology stack for one or more of our critical customer-facing content streaming services. You are the leader optimizing both technology and processes as well as empowering team members to succeed and grow.

**In this role, you will be responsible for the following functions related to the service:**

+ Implement and leverage best-in-class technologies, tools, and processes to continually optimize the customer experience

+ Incident response, root cause analysis, and problem management across a diverse set of technologies

+ Application/Infrastructure capacity and performance management

+ Monitoring, instrumentation and metrics collection – define KPIs in support of strategic and operational end-to-end performance

+ Optimize event detection and alerting capabilities

+ Scripting and automation with movement towards a DevOps capability

+ Interacting and leading conversations with business partners, engineering, product development and vendors

+ Documentation and robust knowledge base creation

**As the successful candidate, you will:**

+ Put the end-user experience at the core of the team's focus and continually drive to measure and improve it

+ Develop and maintain strong relationships with key software development and product management teams

+ Take ownership of issues affecting the service regardless of functional area or organizational boundary, including the triage of content discovery issues in production

+ Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business

+ Work closely with other engineers to evolve and maintain content metadata requirements

+ Keep abreast of industry developments around content metadata standards

+ Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team

+ Regularly analyze workflows and tools for scale, accuracy, and efficiency

+ 10+ years of experience in data creation, management, manipulation, deployment and operation of mission-critical metadata systems for ingest, processing, indexing, publishing, EPG and search.

+ BS/BA in a technology-related field

+ Experience with technologies associated with live channel video or video-on-demand (VOD) streaming services a major plus

+ Familiarity with content personalization companies such as Contentwise is a plus

+ Expertise learning and utilizing a diversity of toolsets to maintain and optimize services. Optimally includes one or more of Splunk, AppDynamics, New Relic, MoogSoft, Prometheus, Grafana, Nagios, Dynatrace and/or Ansible

+ Experience working alongside software development teams utilizing agile/scrum methodologies.

+ Strong verbal and written communication skills and ability to influence others

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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