Content Architect

  • Location:
    San Jose, California, US
  • Area of Interest
    Sales - Product
  • Job Type
  • Technology Interest
    Big Data, Analytics
  • Job Id

Who You’ll Work With

Digitization, data science, and automation are transforming every business. The Digital Experience and Analytics organization is playing a key role in transforming the sales, partner, and customer experience across Cisco. As part of the Customer Success and Sales function, this group is delivering upon a multi-year vision that digitizes the way Cisco engages with customers and leverages data science to intelligently drive action in an increasingly automated manner. This new organization is a catalyst for change that impacts all parts of Cisco.

Who You Are

The Customer Success data science team is an incubation hub for a range of initiatives that are changing the sales, partner, and customer experience. The team has been recognized for innovation both internally and through external industry awards. We’re looking for someone who thrives in a fast-paced environment in which they have significant responsibility and autonomy for delivering results and who gets excited about the prospect of significant learning and growth.

What You’ll Do
As a member of this dynamic and fast-paced team, you will prepare an easily accessible high performance “big data” environment, with a focus on designing, building, and integrating (incl. ETL) large volume of data. You will manage big data for data science activities to drive decision making across the organization.

Specific responsibilities include:

In this key role as a Big Data Architect, you will:

·         Lead the static content (email, web, social etc..) management strategy in “Big Data” platform

·         Audit, manage and establish guidelines to tag and manage the content

·         Design and implement an engine to dynamically create the content in real-time based on data science model outputs

·         Establish web service for dynamic content creation service

·         Integrate with multiple digital Channels (emails, web ads, social, etc) to display this dynamic content

·         Build the content ingestion framework and integrate with streaming API(s) / Firehose

·         Develops strategic vision and drive tactical activities for data-driven systems

·         Explore, compare & contrast new technologies to uptake and recommend best paths forward

·         Recommend and Design source data interface architecture

·         Build solutions for automating the aggregation and integration of data sources

Minimum Qualifications

·         5+ years hands-on implementation or consulting experience building large-scale big data systems

·         3+ years of Software Development experience with C++, Java, .NET, Python or Ruby or other languages

·         Exposure to content development or content management

·         Experience with data analytic tools including Apache Hadoop, Hive, Spark, Storm, HBase, Flink, Zeppelin and others

·         BA/BS degree required; Computer Science, Math or Technical background highly desired; Advanced Degree a plus

·         Strong experience in creating streaming service and integration with streaming data in real-time

·         Team player with positive can-do attitude, energetic and proactive

Desired Skills

·         Deep understanding Database design concepts

·         Experience with NoSQL (SAP Hana, HBase, HDFS, Cassandra or MongoDB)

·         Experience in a customer-facing, sales-aligned role such as consultant, solutions engineer or solutions architect


Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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