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Contact Center - Workforce Management Specialist

AT&T


Location:
Mexico City
Date:
11/22/2017
2017-11-222017-12-21
Job Code:
att4-6208219
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Contact Center - Workforce Management Specialist

Jobid att4-6208219

Location: Mexico City, MEX

Description Works in support of Call Center Operation, as member of the WFM Management Team



**Roles and Responsibilities:**

Works in support of Call Center Operation, as member of the WFM Management Team



**Key Competencies and Skills:**

Deep understanding of Call center environment

- Workforce Management Operations: Forecasting, Scheduling, Intraday Operations, Call Routing, Payroll Administration, Training coordination

- Desirable experience with NICE IEX Total View WFM and Avaya CMS

- Advanced Excel, PowerPoint, Word,

- Prefer some experience automating reports/ coding BOTS



**Education and Qualifications:**

Fully Bilingual (English - Spanish)

- General office skills: word processing, email, spreadsheet management, Advanced excel, Forecast modeling

- Adept at utilization of company-wide system for reporting data and information



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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