Collaboration Customer Support Engineer

  • Location:
    Seattle, Washington, US
  • Additional Location(s)
    Richardson, RTP
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Collaboration, Video, Internet of Everything, Software Development, Testing
  • Job Id

What You'll Do

Does it excite you when your work impacts the productivity of millions of people worldwide every day?  The promise of Collaboration products is just that, and our team is essential to making that a reality.  We are the technical leaders that drive Cisco support teams worldwide resolving our customer’s most complex technical challenges on their way to deploying and using our products.  The result of our efforts is essential to the current growing user base of millions, making this one of Cisco’s fastest growing product lines.

Who You'll Work With

Our team works in a fast paced, 24x7 environment, working with other Cisco support experts plus at times the customer directly, resolving some of their toughest technical challenges.  You get immediate satisfaction from the results of your efforts every day!

Who You Are

You possess extensive technical knowledge of the Cisco Collaboration Clients (Jabber, Unified Personal Communicator, IP Communicator, Unified Video Advantage), Virtual Experience Media Engine and/or Cisco Spark.

● Experience with supporting products deployed in cloud environments

● Demonstrated excellent troubleshooting skills resolving issues in complex systems in a fast paced environment

● Basic Data Science awareness and eagerness to learn more.

● College Degree in Computer Science or Electrical Engineering or equivalent plus several years related experience

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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