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Chronic Network Problems Specialist - Last Level Support


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Job Details

Company AT&T

Job Title Chronic Network Problems Specialist - Last Level Support

Jobid att4-4805027

Location: Brno, CZE

Description Are you an experienced network specialist looking for a high level support job? We are looking for chronic network problem specialists to work on Tier 3 level. These specialists go beyond the standard incident management and address underlined issues seen on customer network. They take a lead of a Problem resolution and cooperate with other technical teams, customers and providers.

**Roles and Responsibilities:**

• Take ownership for chronic problems and drive them into resolution.

• Apply deep technical knowledge to identify underlined issues.

• Consolidate information from all available sources.

• Co-ordinate effort of other involved parties during Problem resolution

• Support connected teams with technical expertise.

**Key Competencies and Skills:**

• Knowledge and skills on the level of the CCNP certification

• Very good understanding of Problem management.

• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.

• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)

• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.

• Ability to efficiently resolve customer’s problems and escalate when required.

• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management

• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility

• Ability to work well under pressure, set priorities and comfortable making decisions

• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn

• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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