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Change Manager (Duluth)


Columbia, MD
Job Code:
  • Engineering
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Job Details

Company AT&T

Job Title Change Manager (Duluth)

Jobid att4-4432181

Location: Columbia, MD, 21045, USA

Description + Assisting in definition, documentation, and implementation of processes and provisioning for configuration identification, configuration level change control, configuration status accounting, and configuration audits.

+ Providing configuration management planning and is responsible for maintaining information about Configuration Items required for delivering the IT services in the Service Catalog.

+ Maintenance a logical Configuration Management System (CMS) model, containing the components of the IT infrastructure (CIs) and their associations.

+ Serving as technical support in the Go / No-go decision for transitions and major changes to the environment.

+ Participating in and monitoring the change process so that only approved and validated changes are incorporated.

+ Providing deep technical analysis to assess the potential impact of proposed changes, and assures that the incident management teams are aware of the forward schedule of changes approved by the CCB.

+ Coordinating with Release managers to be able to correlate changes and the possible impacts, and make recommendations for roll back of changes if impact is realized.

+ Regulating the change process so that only approved and validated changes are incorporated in the CMS.

+ Working closely with engineering and implementation staff to assure configurations meet or exceed standards and policy, and that routine patches and changes of component systems do not reduce service security, utility, or warranty.

+ Overseeing the Change and Configuration Teams activities Lead for Change Management functions to include maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment.

+ Monitoring and reporting status of changes, coordinating review boards, and identifying and managing scheduling conflicts.

Six (6) years of experience as a CM in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in a technical or business discipline from an accredited college or university is required. Four (4) years of additional CM experience may be substituted for a Bachelor’s degree. Detailed understanding of ITIL change, configuration, and release management processes. ITIL / ITSM / CMMI experience. Experience in IT project management. Experience planning and scheduling IT system changes using an enterprise ticketing system is a plus.

Required Clearance: Candidate must have a TS/SCI polygraph clearance.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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