Business Operations Manager

  • Location:
    Chicago, Illinois, US
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
    Cloud and Data Center, Internet of Everything, Networking
  • Job Id

Business & Strategy Operations Manager:

What You'll Do

As the Business Operations Manager, you will be accountable for driving cross-functional operations, process and program management, and business reporting for the Americas Architectures Sales team.  You will manage requests, exciting projects, innovative programs, and dynamic events using analytical thought to identify innovative solutions.

You will act as a resource for our stakeholders to understand requirements and business needs, and take a broad perspective to solve complex problems.  You will assist with refinement of the operational cadence around an ever-changing sales environment to drive increased efficiencies, alignment and agility for our team.

In addition, you will lead and help others to solve issues of diverse scope where analysis requires an understanding of current business trends.  In this role, you’ll have the opportunity to work alongside senior sales leaders on programs and initiatives that not only move the Americas business, but have a global impact for our partners, stakeholders and customers.

Who You'll Work With

The Strategy & Planning team in Global Enterprise Segment focuses on building and executing against our long term sales strategy. We drive initiatives to accelerate top line growth and improve sales force productivity and effectiveness. We tirelessly look for process improvements and best practices both inside and outside Cisco. Team members are analytical and strategic, with a pragmatic sense of getting things done.

Reporting to the Theater Strategy & Planning Director, the Sales Operations Manager will be responsible for driving initiatives focused on growth, sales effectiveness, and productivity with a primary focus on supporting the Architecture and Flexible Consumption sales teams. . You will analyze business trends and develop executive level insights, strategies and reports. You will be responsible to define, pilot and implement sales projects in partnership with the Architecture Directors and Area Strategy & Planning Directors. You will facilitate the creation of processes, tools, programs and systems. This role will interact closely with the local sales teams, sales management, and multiple cross functional teams.

 Operations Manager focused on supporting the Global Enterprise Segment Architecture and Flexible Consumption specialist along with strategic projects associated with the GES Operating model evolution.

Who You Are

You have the capacity to lead others to solve complex problems; use sophisticated analytical thought to exercise judgment and identify innovative solutions; and have the ability to evaluate and recommend alternative solutions based on business needs.

You can communicates difficult concepts and negotiate with others to adopt a different point of view; have excellent project management skills, including the ability to coordinate multiple related and/or large initiatives by leading and leveraging cross functional team and resources.  You are able to interpret internal/external business challenges and recommend best practices to improve products, processes or services, communicate complex ideas, and anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view.

You've got the experience in business operations, delivery of quarterly, annual and long-term plans, sales enablement, and key business functions such as sales forecasting, quarterly business reviews, internal and customer events, budgeting and execution of purchase orders and procurement.

You like to connect the dots for team members by listening and asking questions.  You can be agile and have the ability to anticipate future operational and reporting needs.  You are passionate about Cisco’s technology and have the ability to articulate what needs to be done within a complex environment.  You will keep team members accountable and celebrate collaborative success.


Desired Skills:

  • The ideal candidate will be able to handle complex situations and juggle multiple responsibilities simultaneously, including balancing progress on long-term projects with the urgency of immediate operational demands. Additionally, the candidate will need to possess:
  • Strong leadership, people management, project management skills
  • Excellent interpersonal skills, with the ability to create a strong level of sustainable partnership at all levels of the organization.
  • Possess strong organizational skills allowing to manage and prioritize large number of commitments and deadlines Superior business communications (written, verbal, and graphical)
  • Familiarity with Tableau, SFDC, Cisco Ready, MBR and Cisco goaling systems (OIC, CGI) are an asset.
  • Ability to prioritize and manage competing requirements from various teams and individuals, keeping all apprised of status in sufficient time to adjust plans if needed rather than compromise results
  • Capacity to thrive under pressure, tight deadlines, and work with highly passionate individuals
  • Capacity to identify areas of opportunities to improve change management processes and take the initiative to implement them.
  • Ability to develop plans and lead meetings that set strategy, objectives, and projects on complex business problems.
  • Ability to resolve issues quickly and efficiently, communicate those results in a timely and effective manner, combined with the ability to know when to bring in management to clarify or support efforts.
  • Demonstrate good judgment and sensitivity to confidential documents, issues, and information
  • Requires BA/BS (Masters degree preferred) in relevant field/area and business knowledge in Cisco, Sales, Operations.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.  And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.  We are thought-leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars.  We celebrate the creativity and diversity that fuels our innovation.  We are dreamers and we are doers.  We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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