Business Operations Manager - 1220673

  • Location:
    San Jose, California, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Are you pushing the envelope? In this role your work will affect the organization from every angle and help set the direction and strategy for Business Operations, Project Management, improve customer experience thru enhancements in process and quality as the Chief of Staff for the Senior Director.

You will influence experienced transformation leads, Program Managers to drive and deliver strategic business outcomes and achieve continuous improvement to process, quality, customer experience through data driven insights. You will lead all aspects of business operations. You will partner with the Technology and Quality Leadership team to drive and facilitate development and execution of group strategy, develop and drive execution of the team operating model, and lead a subset of the strategic initiatives.

Who You'll Work With

Cisco Services’ SSO organization (Software, Systems and Operations) Quality team delivers customer-centric quality and reliability solutions for Cisco’s services products. We're committed to deliver customer value and outcomes that drive profitable growth for services.

Who You Are

Roles and Responsibilities

  • You will Inspire and lead an experienced team of transformation leads, business operation and program managers to deliver strategic business outcomes through managing change the business and run the business portfolio and critical cross functional initiatives.
  • You have Operations Expertise: budget, headcount, recruiting, training, rewards & recognition, workforce strategy, organization health and Technology and Quality wide initiatives.
  • You will manage and oversee Quarterly Ops reviews, external and internal communications, organize and facilitate Staff Meetings, Offsite meetings and All-Hands events.
  • You will participate in Planning activities with cross-functional teams and lead the QOS (Quality, Offer-operations and Support) team through the activities.
  • You will be the Chief of Staff /Business Ops lead to the Senior Director of Production Services team: confidante, advisor, problem solver

Minimum Qualifications

  • Ability to collaborate, partner and influence contributing both strategic and tactical programs inside and outside of SSO organization.
  • Experience leading and developing a global team by influence and partnership.
  • Efficient, organized, and consistently delivers results with high quality. Self-directed; able to define objectives and work under fast pace dynamic environments. The ability to sense opportunity with multi-focal intelligence.
  • Ability to think quickly, respond to changing demands, anticipate future problems, and proactively recommend preventative course of action. Quick but thorough grasp of the salient issues and details of each initiative to be able to make evaluations and recommendations.
  • Bachelor or Master's Degree in Engineering/Services/Operations/Business

Desired Skills

  • Natural leader that people gravitate towards and respect
  • Ability to synthesize strategic and high level concepts into executable plans
  • Ability to facilitate, influence, and build consensus among senior leaders
  • Good executive presence, communication, and presentation skills
  • Project Management

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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