Business Development Manager – Cisco Managed Services

  • Location:
    Mumbai, Maharashtra, India
  • Additional Location(s)
  • Area of Interest
    Business Development
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Who You'll Work With

The Cisco Managed Services (CMS) Business Development Manager (BDM) is a critical role within the CMS organisation. You will support Cisco Account Teams, Product Management, Service Delivery, Partners, and Customer contacts at all levels of seniority.

What You'll Do

You will be focused on the following tasks;

  • Participate in CMS business development and growth programs within specified market segments and accounts.
  • Support CMS sales efforts, including account planning, training, and sales enablement for Cisco Account Teams and Partners.
  • Drive simple, complex and highly customised CMS opportunities, engaging at all levels with customers and internal and external stakeholders to the sales process.
  • Identify opportunities for potential new offerings and improvements to the CMS portfolio.
  • Identify trends for CMS Product Management and Marketing teams.
  • Communicate and position CMS offerings to enhance Cisco’s overall services penetration, ensuring they drive enhancements in Customer Satisfaction, Margins and Revenue.

In this role, the BDM is responsible for engaging in the Cisco Services sales process to review, develop, and propose specific solutions for CMS opportunities whilst maintaining the integrity of deliverables with appropriate margins. The BDM will represent CMS and the wider Services business by communicating CMS capabilities and strategies to the field sales organisation, and to partners and customers. The BDM will support the achievement of the overall CMS business revenue and bookings goals.

You will be viewed as a business subject matter expert throughout the organization and serve as a consultative partner regarding CMS. You will be expected to integrate technical expertise, services business experience, and external marketplace factors within the framework of the service product solution selling lifecycle.

Who You Are

  • Ability to analyse and describe competitive offerings and build unique positioning statements for the Cisco brand, for direct and partner channels.
  • Specific networking industry experience and extensive business knowledge, built upon a strong technology foundation, preferably with a sales background.
  • Knowledge of Service Provider, Enterprise Service Delivery Models, ITIL/eTOM, as well as commercial & end client P&L development.
  • A strong fiscal aptitude, having held comprehensive budget and ROI responsibilities for multi-million dollar projects/programs.
  • Ability to create, adjust and maintain Statements of Work (SoW) to ensure deliverables are clearly communicated, well understood, and expectations can be achieved or exceeded.
  • Knowledge of Cisco networking, collaboration, and data centre technologies, as well as related operational management requirements.
  • Drive the growth of the CMS business through direct and indirect solution selling
  • Engage with sales teams as needed to shape CMS contracts and to assist with customer presentations.
  • Support Cisco Field and Partner staff in ongoing training and development of skills to sell CMS offerings.
  • Drive Remote Management Services programs to Cisco’s top-tier customer segments, ideally with global experience and with strong dedication to customer success.
  • Design and execute a structured data collection program in order to perform a solid situation analysis.
  • Create an CMS bookings forecast for assigned markets or accounts that stands up to scrutiny. Calculate costs of delivery and therefore margin expectations for specific CMS customer opportunities.
  • Design innovative programs that increase awareness, general leads, strengthen Sales/Partner relationships, and build sales opportunities for CMS offerings.
  • Effectively manage projects with Service Delivery, Engineering, and Product Management teams in order to develop new cross-functional services and support solutions for data centre and enterprise collaboration solutions to address specific customer requirements.
  • Experience of selling or delivering Managed Services would be considered extremely advantageous.

You will be creative and flexible, representing a daring team in an evolving organization. The ability to deal with ambiguous situations, work effectively within a team, and deal respectfully with others will be expected behaviours.


  • Self-motivation, self-discipline, creativity and a determination to reach goals and objectives with minimal management intervention and control. An ability to work independently but also to lead teams in the completion of important projects and major initiatives
  • Strong leadership, project management, influencing, negotiation and decision-making, coupled with sound judgment. Ability to manage, within functional teams and across the organization, multiple large and complex projects. Highly organized with excellent follow-through.
  • Strong written, oral, interpersonal communications and presentation skills. Ability to build relationships with peers and higher level management among Cisco sales/marketing staff, business units, partners, and customers. Ability to capture and communicate complex technical or marketing issues clearly.

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

# WeAreCisco

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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