• Location:
    Mexico City, Mexico
  • Area of Interest
    Administrative and Business Support
  • Job Type
  • Technology Interest
  • Job Id


What You'll Do

● Drives business planning and strategy, measures and reports business results and outcomes, and facilitates cross-functional efforts to optimize operational efficiency and effectiveness through business process/governance definition and re-engineering.
● Enables business functions in driving Customer Satisfaction, Contribution Margin, and Operational Excellence through: financial management, business controls, results optimization, risk management, process improvement, portfolio management, technology implementation, communications, change leadership, certification and skills development, and quality programs. Manages the design and implementation of business processes, ensuring that business initiatives align with strategy. For big data analytics, the data will not only be operations, financial data, but also network data.
● Analyzes complex business problems to be solved with automated systems or using data from internal and external sources. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
● Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. May identify and interpret trends and patterns in datasets to locate influences.
● Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools.

Who You'll Work With

Global Delivery Centers (GDC) provides flexible and innovative ways to help meet customer needs while improving profitability for Advanced Services (AS) delivery teams. GDC’s highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to AS practice and theater teams.
Business Operations provides critical business insights to several Business Entities in Services. The team has specialized domains in 5 broad areas that function seamlessly to enable end to end Business Operations benefits to Advanced Services and also overall Services. 
Specialized Domains are: 
1. Process and Systems 
2. Data Governance/Stewardship
3. Reports and Analytics; 
4. Big data Infrastructure and Analytics
5. Automation

Who You Are

● BE or BE + Masters (MS or MBA) ;
● Experience in Business Operations, reports and analytics ; 3-5 years of experience (or 2-4 yrs with Masters).
● Ability to work cross functionally ; Very strong in business analytics, Previous experience in services will be helpful. Exposure to operational and financial data ;
● Good in communication (ability to articulate analysis and present)
Desired Skills
● Strong in both, operational and financial data analysis
● Experience in statistical models, forecasting and predictive models
● Ability to work on multiple assignments in parallel and keep up with deadlines and quality
● Articulate complex data in business terms and make recommendations
● Skill to extract intelligence from data, derive business insights and present to business

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!