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Bilingual Customer Service Representative Sales

AT&T


Location:
Miami, FL
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
att4-4546180
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Bilingual Customer Service Representative Sales

Jobid att4-4546180

Location: Miami, FL, 33126, USA

Description If you have a knack for providing great customer service and innovative solutions, take a look at our call center opportunities. Not to mention the amazing benefits, training programs and career potential we offer. Interviews will be scheduled.



**Start with the paycheck: Bilingual (English and Spanish) Customer Service Representatives start between $10.51 and $15.86 per hour... you will have the opportunity to receive an increase after only 6 months!**



The Bilingual Role includes a language pay differential. You must be fluent in Spanish and English and be able to pass the bilingual assessment.



This position reports to a Mobility Sales and Service inbound call center where employees provide outstanding customer service and are responsible for selling and meeting sales goals.



What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.



Bottom line? When our customers think of AT&T, they’ll think of you.



What’s in it for you?



A full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources



Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services



Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.



+ Full-Time Position

+ Hours of operation: Monday - Saturday 6:45am - 10:45pm

+ Career Advancement opportunities



**GENERAL DUTIES** :



The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:



**GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:**



+ Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

+ May be required to work in one or multiple queues/skill sets over various customer contact channels

+ Responsible for improving customer retention through programs and service provided to the customer

+ Utilizes mechanized systems to initiate and complete service orders and handle customer requests

+ Continually maintain working knowledge of all company products, services and promotions

+ Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

+ Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories



**ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:**



+ Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

+ May sell and provision wireless services, products, features, equipment and accessories

+ May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required



**PHYSICAL REQUIREMENTS:**



+ No physical requirements



Click here to learn more about this job from AT&T Employees!



Start Here, Go Anywhere! Hear from our Call Center Employees about Career Opportunities within Our Company! at http://connect.att.jobs/article/att-call-center-careers



**Required Qualifications:**



**Must fluently speak and write in Spanish and English.**



+ At least 18 years of age

+ 6 months experience operating a computer in Windows based environment

+ Availability to work a flexible schedule which includes all hours of call center operation



**TESTS:** Applicants will be expected to pass any assessment associated with the position.



**Study Guide for pre-employment screening** _(click the link below to open the study guide)_



Mobility Call Center Assessment (MCCA) at http://att.jobs/media/204112/MCCA-Test-Guide.pdf



**TRAINING:**



+ Classroom training

+ On-the-job training

+ On-line training



**SPECIAL JOB REQUIREMENTS:**



+ Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

+ One year customer service work experience preferred. Excellent communication and computer skills



Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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