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Bilingual Brand Ambassador

AT&T


Location:
San Francisco, CA
Date:
12/11/2017
2017-12-112018-01-09
Job Code:
att4-6175073
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Job Details

Company AT&T

Job Title Bilingual Brand Ambassador

Jobid att4-6175073

Location: San Francisco, CA, 94103, USA

Description Overall Purpose: Brand
Ambassadors will host customers through an immersive shopping experience to
elevate the brand value of AT&T and create a premier customer shopping
experience within the store. Brand Ambassadors must provide concierge style
service and solution based presentations in a collaborative team environment.
Brand Ambassadors will execute promotional events with the AT&T Flagship
store and support the planning and implementation of these events. They will
also assist Customer Experience Managers as an executive liaison for both
internal and external high-impact customers to take care of unique service
needs.



Key Roles and Responsibilities: Create
a personalized, extraordinary customer experience by qualifying and guiding
customers. Demonstrate AT&T innovations in a manner that allows customers
to understand how these solutions allow them to live more expansively.
Personify the AT&T brand commitment of relentless innovation for human
progress; showcase our company innovation that helps bring tomorrow closer for
our customers. Provide exemplary service to Flagship customers. Serve as an
expert to make confident solution recommendations to customers. Meet minimum
sales performance requirements and strive to exceed assigned targets in key
priority initiatives. Continuously learn and be highly knowledgeable on
emerging AT&T products and services. Act as a concierge; develop
appropriate customized solutions for customers. Responsible for learning
specialty lifestyle products, for example: music, photography, health &
fitness, safety & security, etc. and merchandising narratives within
location. Represent AT&T in Community Events & Executive Relations.
Execute on promotional events within the store to highlight AT&T
sponsorships or services. Execute on training programs determined by the
Customer Experience Manager. Appropriately represent the AT&T brand and
brand flagship store to the media; must attend media/PR training. **Currentperformance within key priority metrics, including but not limited to, Willingnessto Recommend, Net Rep Satisfaction, CRU, Protected Revenue, Accessory Revenue,and Connected Life and Entertainment will be used as qualifications for BrandAmbassador candidacy.**



General Essential Functions Which Are Normally
Required:



·Possess competitive
spirit to meet and exceed assigned sales goals



·Staying up to date on
the latest data/entertainment technology and devices, such as Wi-Fi, data
devices, TV entertainment tools



·Understanding customers’
needs and helping them discover how our products meet those needs



·Multitasking in a fast
paced team environment



·Working a variety of
hours including weekends, evenings and holidays, including occasional overtime



·Educating and engaging
customers through product demonstrations



·Interacting with customers
and providing prompt and courteous customer service to all customers in person,
via phone or written note



·Position may be
commissioned and quota based



The successful candidate will be able to perform
the following with or without reasonable accommodation:



·Ability to work flexible
hours, including evenings, weekends, and holidays



·Ability to stand for
long periods of time



·Ability to complete all
paperwork completely, accurately, in a timely manner



·Ability to lift up to 25
pounds



·Ability to operate a personal
computer, wireless equipment, copier and fax



·Ability to work in other
locations as the needs of the business dictate may be required



·Complete all aspects of
opening and closing the store in accordance with written procedures



·Submit all transaction
journals on a daily basis



·Assists with inventory
maintenance



·May be required to wear
a uniform



Demonstrates the following personality traits:



·Outstanding
communication, presentation, and interpersonal skills



Overall Purpose: Brand
Ambassadors will host customers through an immersive shopping experience to
elevate the brand value of AT&T and create a premier customer shopping
experience within the store. Brand Ambassadors must provide concierge style
service and solution based presentations in a collaborative team environment.
Brand Ambassadors will execute promotional events with the AT&T Flagship
store and support the planning and implementation of these events. They will
also assist Customer Experience Managers as an executive liaison for both
internal and external high-impact customers to take care of unique service
needs.



Key Roles and Responsibilities: Create
a personalized, extraordinary customer experience by qualifying and guiding
customers. Demonstrate AT&T innovations in a manner that allows customers
to understand how these solutions allow them to live more expansively.
Personify the AT&T brand commitment of relentless innovation for human
progress; showcase our company innovation that helps bring tomorrow closer for
our customers. Provide exemplary service to Flagship customers. Serve as an
expert to make confident solution recommendations to customers. Meet minimum
sales performance requirements and strive to exceed assigned targets in key
priority initiatives. Continuously learn and be highly knowledgeable on
emerging AT&T products and services. Act as a concierge; develop
appropriate customized solutions for customers. Responsible for learning
specialty lifestyle products, for example: music, photography, health &
fitness, safety & security, etc. and merchandising narratives within
location. Represent AT&T in Community Events & Executive Relations.
Execute on promotional events within the store to highlight AT&T
sponsorships or services. Execute on training programs determined by the
Customer Experience Manager. Appropriately represent the AT&T brand and
brand flagship store to the media; must attend media/PR training. **Currentperformance within key priority metrics, including but not limited to, Willingnessto Recommend, Net Rep Satisfaction, CRU, Protected Revenue, Accessory Revenue,and Connected Life and Entertainment will be used as qualifications for BrandAmbassador candidacy.**



General Essential Functions Which Are Normally
Required:



+ Possess competitivespirit to meet and exceed assigned sales goals

+ Staying up to date onthe latest data/entertainment technology and devices, such as Wi-Fi, datadevices, TV entertainment tools

+ Understanding customers’needs and helping them discover how our products meet those needs

+ Multitasking in a fastpaced team environment

+ Working a variety ofhours including weekends, evenings and holidays, including occasional overtime

+ Educating and engagingcustomers through product demonstrations

+ Interacting with customersand providing prompt and courteous customer service to all customers in person,via phone or written note

+ Position may becommissioned and quota based



The successful candidate will be able to perform
the following with or without reasonable accommodation:



+ Ability to work flexiblehours, including evenings, weekends, and holidays

+ Ability to stand forlong periods of time

+ Ability to complete allpaperwork completely, accurately, in a timely manner

+ Ability to lift up to 25pounds

+ Ability to operate a personalcomputer, wireless equipment, copier and fax

+ Ability to work in otherlocations as the needs of the business dictate may be required

+ Complete all aspects ofopening and closing the store in accordance with written procedures

+ Submit all transactionjournals on a daily basis

+ Assists with inventorymaintenance

+ May be required to weara uniform



Demonstrates the following personality traits:



+ Outstandingcommunication, presentation, and interpersonal skills

+ Strong organizationalskills with attention to detail

+ Familiarity withwireless terminology and AT&T Mobility systems preferred



Interest in any of the following areas:



+ Health & Fitness,Photography, Digital Life, Entertainment, Music, or Automotive



**Professional**



+ Acts as a role model andconsistently sets a good example for his/her work group.

+ Has strong communicationskills.

+ Represents the AT&Tbrand in a highly positive way to all audiences.

+ Demonstrates composurein a stressful environment.



**Friendly/Nice**



+ Easily develops acomfortable rapport and establishes relationships with a variety ofindividuals.

+ Makes others feel atease to approach and engage with him/her.



**Passionate**



+ Earnestly believeshis/her actions positively impact the AT&T brand.

+ Enthusiasm fordelighting the customer; zealous desire to address customer needs.

+ Brings the brand to lifefor customers in an experiential way.



**Adaptable with aPositive Attitude**



+ Comfortable working inambiguous situations and a changing job environment.

+ Open attitude towardchange.

+ Ability to overcome challengeswhile maintaining a positive attitude with employees and customers.



**Team Oriented**



+ Enjoys working in astrong team environment where successes are shared.

+ Open to sharingresources and time with peers; a great collaborator.



**Outgoing**



+ Proactively initiatesconversation with others; does not wait to be approached to start interactions.

+ Proactively probescustomers to discover interests and needs.



Principal Competencies:



+ Applies deep functional skills

+ Builds relationships...mutual outcomes

+ Collaboration and Teamwork

+ Communicates Powerfully andProlifically

+ Continually develops...skills

+ Delivers ... performance and results

+ Demonstrates awareness of ... trends

+ Displays high integrity, honesty

+ Drives for Results

+ Ignites change through innovation

+ Makes decisions quickly…

+ Organizational Communications

+ Problem Management Process

+ Recognizes and seizes opportunities

+ Sets and delivers stretch goals

+ Social Applications

+ Solves Problems and Analyzes Issues

+ Takes smart, calculated risks

+ Takes Initiative



**_Do you speak another language and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks including potential, additional starting pay if you are bi-lingual!_**



To qualify, we’d like you to have 1 to 3 years of retail or customer-facing sales experience. Apply now.



Our employees say it best! Watch now. at https://zoomforth.com/share/aed26501e9a3539



**Hear from our Mandarin Team** at http://inside.att.jobs/bilingualretailopportunities-mandarin



**Hear from our Spanish Team** at http://inside.att.jobs/bilingualretailopportunities-spanish



**Hear from our Vietnamese Team** at http://inside.att.jobs/bilingual-retail-opportunities---vietnamese



**Hear from our Polish Team** at http://inside.att.jobs/bilingual-retail-opportunities---polish



**Hear from our Cantonese Team** at http://inside.att.jobs/bilingual-retail-opportunities---cantonese



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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