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AT&T Customer Care Agent


Job Code:
  • Customer Service
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Job Details

Company AT&T

Job Title AT&T Customer Care Agent

Jobid att4-3374450

Location: USA

Description Location: Kosice, Slovakia

Contract type: unlimited

Working hours: 24/5 working time

Possible start date: October 30th

***Great for graduates and people with limited experience! ***


It takes not only talent but intensive training to improve customer service, which we can provide. We will give you the training, support, tools and means to be the best in the industry. We also offer great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies.

Jeden z našich najúspešnejších produktov nazývaný U-Verse používa veľké množstvo zákazníkov v Severnej Amerike.

Títo zákazníci sa často stretávajú s rôznymi technickými problémami, ktoré im práve my pomáhame vyriešiť.

Ak radi hľadáte riesenia problémov a záleží Vám na vynikajúcich zákazníckych službách, ste to práve Vy koho hľadáme

**Roles and Responsibilities:**

In this role you will:

• Answer in-bound support related phone calls

• Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.

• Maintain customer relationship management

• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.

**Key Competencies and Skills:**

To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level

• Flexibility to work in a 24/5 environment.

• Strong interpersonal and communication skills

• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)

• Some customer service experience are advantageous

• Good organization and attention to detail skills

• A logical mind-set and a passion for problem solving

• Experience of team working

• Ability to work in multi-cultural global environment

**Education and Qualifications:**

High school or University degree

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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