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Associate, Video Operations

AT&T


Location:
Los Angeles, CA
Date:
08/21/2017
2017-08-212017-09-19
Job Code:
att4-5336708
Categories:
  • Engineering
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Job Details

Company AT&T

Job Title Associate, Video Operations

Jobid att4-5336708

Location: Los Angeles, CA, 90006, USA

Description Overall Purpose: Assists with the managing the health of the Entertainment Platform within, but not limited to the Linear, Streaming, VOD and Ad Insertion platforms.



Roles and Responsibilities: Provides immediate response to system problems and outages.



Tasked with monitoring, maintaining, and troubleshooting on-air services.



Assists in fault management detection via ticketing, equipment alerts and communication from external Care Teams. Helps to quickly identify source of issue and work toward problem resolution by removing roadblocks. Escalates problems to Tier II support or service provider.



Manages ticketing and tracking of problems. Part of 24x7 staff delivering technical support.



Education: Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.



Experience: Typically requires 0-1 years experience. Technical Career Pathway (TCP) role. Supervisory: No.



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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