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Assoc Director Cloud Platform Svcs


Los Angeles, CA
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Job Details

Company AT&T

Job Title Assoc Director Cloud Platform Svcs

Jobid att4-6089506

Location: Los Angeles, CA, 90006, USA

Description AT&T Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, DIRECTV NOW, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

AT&T Entertainment Group is looking for a talented, highly motivated people leader with broad technical experience in large-scale data-center and PaaS environments to join our platform operations team. As our Associate Director, you will lead a team that delivers the platform technology stack for all of our critical customer-facing content streaming delivery services. You will work with a team of leaders to deliver the end-to-end, large-scale and massively distributed platform that run services delivering live, VoD, DVR and hundreds of micro-services.

**In this role, you and your team will be responsible for the following functions related to the service:**

+ Implement and leverage best-in-class technologies, tools, and processes to continually optimize the customer experience

+ Incident response, root cause analysis, and problem management across a diverse set of highly interconnected technologies

+ Application/Infrastructure capacity and performance management

+ Monitoring, instrumentation and metrics collection. Define and report on KPIs in support of strategic and operational end-to-end performance

+ Capacity management and data-driven forecast management

+ Infrastructure refresh of hardware, operating systems and other software that deliver the platform

+ Compliance management and full support of initiatives that maximize the security and maintain customer and company data privacy

+ Optimize event detection and alerting capabilities

+ Scripting and automation with movement towards a DevOps capability

+ Interacting and leading conversations with business partners, engineering, product development and vendors

+ Documentation and robust knowledge base creation

**As the successful candidate, you will:**

+ Put the end-user experience at the core of the team's focus and continually drive to measure and improve it

+ Develop and maintain strong relationships with platform architecture and engineering teams to help assure end-to-end success

+ Take ownership of issues affecting the platforms and services regardless of functional area or organizational boundary

+ Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business

+ Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team

+ Build and inspire a highly passionate, effective, results-oriented team. Lead by example and foster a positive workplace culture

+ Be a true people leader, provide guidance, coaching, and inspiration to team members

**The background of the successful candidate should include:**

+ 10+ years of experience including leading technical teams to; deploy and operate mission-critical on premise and cloud hosting environments, online video content acquisition, processing and distribution services and/or product development.

+ BS/BA in a technology related field

+ Diverse technical skillset ranging from server/network/storage administration, Linux/apache/java, cloud hosting services (AWS/Azure), content delivery networks (CDN), monitoring, scripting as appropriate to the designated service(s)

+ Experience with technologies associated to live channel video or video-on-demand (VOD) streaming services a major plus

+ Expertise learning and utilizing a diversity of toolsets to maintain and optimize services. Optimally includes one or more of Splunk, AppDynamics, New Relic, MoogSoft, Prometheus, Grafana, Nagios, and/or Ansible

+ Experience supporting software development teams utilizing agile/scrum methodologies.

+ Strong verbal and written communication skills and ability to influence others

At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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