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Assistant Manager, Store/Kiosk - Plymouth, IN

AT&T


Location:
Plymouth, IN
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
att4-5669962
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Job Details

Company AT&T

Job Title Assistant Manager, Store/Kiosk - Plymouth, IN

Jobid att4-5669962

Location: Plymouth, IN, 46563, USA

Description Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.



**ROLES & RESPONSIBILITIES**



**Customer Experience and Sales**



Execute store’s implementation of The AT&T Retail Promise



Assist Store Manager to: Execute store initiatives related to sales, service, and customer experience



Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets



Create a work environment where motivated people can excel



Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation



Perform role plays with personnel on a regular basis to improve interactions with customers



Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience



Facilitate weekly personnel training/educational sessions as directed by Store Manager



Monitor Customer Experience Dashboard



Resolve or escalate appropriately any billing or service issues



Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions



Consistently demonstrate excellent leadership and coaching skills



**Employee Management and Development**



Assist, inspire and engage employees by motivating team to succeed



Lead by example



Develop employees for growth and promotion



Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service



Improve employee engagement through leadership skills



Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service



Improve store employee engagement through leadership skills



Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager



Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings



Assist in ensuring all time cards are reviewed and accurate



Communicate temporary assignments and overtime for floating personnel



**Product Launches**



Partner with Store Manager to successfully launch new products, services or processes



Actively inspect post-launch and drive improved results with best practices



Inspect that employees are properly trained on new products and promotions to sell with confidence



Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate



Coordinate with security, facilities and mall management to ensure smooth product launch day execution



**Store Operations**



**Staffing/Scheduling**



Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times



Facilitate the monthly scheduling process



**Merchandising**



Adhere to the iPOG and the merchandising standards



Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer



**Compliance**



Drive operational compliance of back office processes, procedures and policies



Inspect existing and new retail programs, tools and training



**Other**



Report fraudulent activity to Asset Protection



On call for store emergencies



**Demonstrate AT&T Extraordinary Leader Model Characteristics**



Continuously display high integrity



Develop strategic perspective and champion change



Inspire others to high performance through collaboration and teamwork



Utilize professional expertise to solve problems and analyze issues



Capture initiative and strive for results



**Desired Qualifications**



Three or more years sales/customer service experience in the telecommunications or related industry



Previous management experience



Well developed planning, analytical and problem-solving skills



Strong organizational skills and attention to detail



Strong communication, leadership, and presentation skills



Ability to operate a personal computer, wireless equipment, copier and fax



Ability to work at multiple locations within district preferred



Familiarity with wireless terminology and AT&T Mobility systems preferred



Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!



Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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