Advanced Services IT Analyst

  • Location:
    San Jose, California, US
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1222488
New

What You’ll Do

We need a strong, highly analytical, process oriented individual to drive analysis across the Deliver service portfolio to implement solutions and capabilities to support the business needs.

This requires a high level of coordination across multiple operational functions, deep techno-functional expertise in oracle projects and the ecosystem within Cisco (DCP portal, Primevera etc) in order to uncover gaps, white spaces, provide detail analysis of current process - state the to-be process  and ensure successful delivery of projects which enables the AS team to deliver productivity and sustain growth.

Who You'll Work With

You'll be working within a very cross functional yet collaborative set of stakeholders while being surrounded by an advanced, fast paced, innovative and passionate organization.   

Who You Are

The teams and people you interact with consider you as a problem solver, focused on understanding at depth the issue/challenge you are trying to address and methodically address to bring the issue to rest – via robust solutions, process changes, architecture recommendations based on data.

Your Responsibilities will include:

  • Understanding customer needs and translate the process/system analysis to drive to a successful solution to meet the end customer needs
  • Present analysis into Key Performance Indicators and articulating top opportunities ahead
  • Robust solutioning of capabilities through partnership with key stakeholders which includes the AS business, and in collaboration with other cross-functional organizations
  • Generating all artifacts including viso's, excels, etc to understand the current process and slate the future state
  • Assess strategic / critical risks/roadblocks to capture operational requirements for service, software and solution offerings of Cisco considered strategic to the business.   
  • Development and execution of integrated process improvement plans
  • Focus on pro-actively identifying innovative areas for improvement within the AS deliver service portfolio that ensure better support to our Customers, Partners and Sales
  • Develop a trusted team network and become a trusted advisor for the business
  • Drive accountability to goals and metrics set forth by the executive leadership team
  • Evaluate and implement tools and processes that aid the team, and our customers to ensure ease of doing business with Cisco.

Our Minimum Requirements for this Role Are:

  • Strong knowledge of Oracle Projects and other industry standard tools for project accounting and management including revenue management
  • Excellent communication and collaboration skills
  • Strong analytical and problem solving skills
  • BA/BS degree with 10+ years of work experience as IT analyst
  • Functional knowledge of Cisco’s Advance services business process

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

 

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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