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Account Profiler

AT&T


Location:
Usa-shi
Date:
07/26/2017
2017-07-262017-08-24
Job Code:
att4-4721106
Categories:
  • Customer Service
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Job Details

Company AT&T

Job Title Account Profiler

Jobid att4-4721106

Location: USA

Description Location: Aupark, Bratislava, Slovakia

Working time: 2 shift system, US/EMEA working time



**Roles and Responsibilities:**

- Create and profile new accounts for AT&T services

- Order service administrator id¡¦s for new accounts

- Review contracts in PCS Homer tracking system

- Perform tasks in EFMS when account profiling tasks are received

- Update GIOM with new account setup id¡¦s

- Keep the billing coordinators for various countries informed of new and updated accounts for customers

- Update account profiling tasks in GCSM and submit to EFMS/Project Management



**Key Competencies and Skills:**

- Two or more years experience in customer service, collections, or sales

- Knowledge of Word, Excel, PowerPoint, and Outlook

- Strong communication, problem solving, decision-making and negotiating skills

- Ability to plan/organize work activities and influence/persuade others

- Fluent English language required



**Education and Qualifications:**

- Business Product Line experience & knowledge

- Experience with Data Analysis & Reporting



**Additional Information:**

Fixed term contract !!!



At AT&T, we’re bringing it all together. We deliver advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. That’s why we’re investing to be the premier integrated communications company.

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