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2nd Level Operations


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2nd Level Operations Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Oct 23, 2017 Location: Bucharest, B, RO Company: Ericsson Business Line Broadcast and Media Services (EBMS) is an organization within Business Unit Global Services, which has more than 2500 employees, based in UK, France, Netherlands, Sweden, Finland, Germany, Spain and Australia. We connect the world’s content to audiences everywhere. This we do through an agile, innovative and flexible technology infrastructure with world class operating models. We operate in TV markets all over the world and with some of the strongest brands in the industry. We work with local market channels, pan-European channels, global channels and every combination in between and we understand the complexities of each. Position Summary You will be reporting to the Infrastructure Platforms Manager within the EBMS MM&P (Media Management and Playout) Service Area. You will be responsible for developing a broad knowledge of the Infrastructure implementation and requirements for the assigned EBMS hub, and build strong relationships with and utilize the expertise of technical specialists across the Global infrastructure Team to ensure that the EBMS hub has fit for purpose Infrastructure. Within the IT Infrastructure Team, the Platforms Team is responsible for designing, delivering, maintaining and managing the compute and storage platforms for EBMS globally. The compute platform consists of x86 server hardware, VMware vSphere virtualization and mixed Linux and Windows OS estate. Additional tools including Puppet, Jenkins, Foreman, and Nagios are used to provide a high level of automation and agility. Experience & Knowledge Experience of designing, building, and supporting a broad range of IT systems in a fast paced commercial environment. Substantial experience of providing 3rd line operation support in a 24x7 Environment. Broad knowledge and experience across a number of IT platforms including VMware, Linux, WinTel, Storage, Network and connectivity. In-depth knowledge of standard Linux tools, scripting languages (Ruby, Bash, Perl, or Python) Rigorous and disciplined approach to documentation, and knowledge transfer. Understanding of IP networking and common protocols such as FTP, HTTP and SSH, and understanding of network security practices including the use of VPNs, ACLs and firewalls. Additional desirable skills for post-holder: Experience of systems automation, configuration management, and automated server builds, monitoring tools. Specifically Puppet and Foreman. Experience of LDAP, Kerberos and Linux Active Directory integration. Network Administration experience and certification – Juniper and Cisco. Knowledge & experience of SAN technologies; StorNext, iSCSI and Fibre Channel Knowledge & experience of using Amazon Web Services Experience of Senior Management liaison and of presenting information of a complex technical nature to a variety of audiences. Experience of Client liaison, including acting as a Technical representative in meetings with a Client’s technical and non technical staff. Some knowledge of project work and methodologies, ideally gained through involvement in complex high profile projects in the broadcast sector. Ability to process and present complex statistical data in a clear and concise fashion for Senior Management consumption. Person Specification Clear ability to multi-task in a complex dynamic environment with regularly changing priorities Strong belief in and commitment to structured and formalised approaches to documentation Deep understanding of customer service with the ability to view systems in terms of service provision rather than discrete technical components, and should see technology as a business enabler Strong ownership and sense of responsibility An understanding that the role of a technical specialist will occasionally require the flexibility to work out-of-hours and take ownership of service affecting issues until a satisfactory resolution is reached.   A commitment to knowledge sharing and cross skilling and a general appreciation of the need to eliminate single points of failure and enhance systems to the point of "zero effort maintenance" An ability to take an evidence-based approach to problems and developments, gather data and demonstrate how proposed solutions will provide optimal outcomes High levels of persuasion, persistence and determination, as well as the ability to influence and negotiate with people and present ideas and issues with authority and evidence Understanding and appreciation of a formalised service management approach (ITIL for example), including an understanding of incident, problem and change management. A very high standard of written and spoken English to help facilitate all the above. Why is Ericsson a great place to work? Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences. Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future. With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation. At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today. Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Job details: 2nd Level Operations Job Stage 04 Job Segment: Operations Manager, Telecom, Telecommunications, Consulting, Operations, Technology

At Ericsson, we use innovation to empower people, business and society. Our professionals have the freedom and autonomy to think big and bring ideas to life, and they thrive in a culture defined by our core values of respect, professionalism and perseverance. Explore the opportunities at Ericsson, and contribute your unique abilities and strengths to advancing our global vision.

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