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2nd Level Assurance Cloud Support Services - Billing and Revenue Management

Ericsson


Date:
08/21/2017
2017-08-212017-09-19
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Job Details

2nd Level Assurance Cloud Support Services - Billing and Revenue Management Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Aug 7, 2017 Location: Bucharest, B, RO Company: Ericsson Ericsson Overview Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals. Responsibilities & Tasks: Service Delivery Coordination: Effectively plans executes activities in 2st level Assurance - Billing team to deliver according to the WLA in place and with customer expectations all service deliverables at the correct quality parameters, respecting all GSC processes in place; Acts as KPI & SLA Operational responsible (ticket life cycle responsible for the Billing area); Minimizes the service impact in case of technical issues that affect the customer’s network, both reactive and preventive; Supports Billing team in critical and high incidents, available also out of business hours (on call duty); Responsible for Business Continuity procedures execution in Billing area. Knowledge Management: Responsible for knowledge transfer from 2nd Level Assurance – Billing towards 1st Level Assurance teams Checks and reviews new OPI-s from the technical and process point of view; Responsible for structuring and maintaining a unique repository with technical documentation for the Billing area; Drives and coordinates technical workshops with 1st Level Assurance teams Core Competences: Good Knowledge in: 2nd Level Assurance Support Activities; 2nd Level Incident Management; Problem Management; System Administration; 2nd Level Billing Operations; Technical: GSM & UMTS TELCO Architecture; Troubleshooting/Problem Solving; Solid production environment experience; Trouble Ticket Management; BSS system understanding would be a plus (DWH, CRM, Mediation); Core: Solid work experience with any Billing system; Oracle DB (release 8i/9i/10i,g/11g) knowledge and administration; PL/SQL and SQL Programming experience; OS Unix/Linux (HP/Sun/Centos/RedHat) knowledge and administration; Programming language experience (Perl, Shell scripting, awk); TCP/IP protocols knowledge. Qualifications & Experience Requirements: Bachelor of Engineering in Telecommunication / Electronics or equivalent university degree; MBA is a plus; Minimum 2 years with good BSS/Billing experience (vendor, operator, and technology-related industries). Person having knowledge of Oracle Billing & Revenue Management products will be preferred; Good understanding of general BRM solutions for Mobile, Fixed and Converged platforms; Knowledge of Post-paid, Prepaid, Converged Billing, Interconnect; Strong knowledge of wireless technologies (call flow), related protocols and telecommunication standards like 3GPP; Preferred knowledge of customer business processes and frameworks for telecom best practice (MSTOP, eTOM, ITIL). Other Skills: Team player; Analytical approach to problems; Ability to work under pressure; Be enthusiastic and motivated; Have strong customer focus and have effective presentation and communication skills; Have strong interpersonal and customer relationship skills; Can work independently and be self-motivated; Ability to persuade and mobilize internal/external resources to fulfill customer requirements; Ability to provide clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers; Solution thinker and problem identifier. *LI-RS2 Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || Bucharest || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 163167 Job Segment: Telecom, Telecommunications, Manager, Engineer, Revenue, Technology, Management, Engineering, Finance

At Ericsson, we use innovation to empower people, business and society. Our professionals have the freedom and autonomy to think big and bring ideas to life, and they thrive in a culture defined by our core values of respect, professionalism and perseverance. Explore the opportunities at Ericsson, and contribute your unique abilities and strengths to advancing our global vision.

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