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1st Level Operations


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1st Level Operations Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Aug 18, 2017 Location: Chisinau, CU, MD Company: Ericsson Ericsson Overview Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals. Job Summary This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Main activities & Responsibilities Network surveillance, 1st level restoration and preventative maintenance Monitors, performs troubleshooting, fault acknowledgement and fault analysis Work with the application for trouble ticket management Maintains the service delivery level within the agreed SLAs Follow-up on incidents, registered but not solved, escalated to next level support. Interprets / understands technical information and prepares technical documentation Working independently and within team to keep the competence and skills up to date Solves standard problems based on the existing procedures Work with the application for trouble ticket management Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges) Work in an international environment, with customers and suppliers Use effectively telecom knowledge to manage faults and customer demands Required competences Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience Understanding of 2G-3G-4G telecom networks, network elements and telecom services. An advantage knowing radio network access. At least 1 year experience in a Telecom Environment or at least 1 year work experience in a relevant field (computer programming, IT helpdesk support) Good knowledge of Microsoft Office suite Certifications: Any Certification related to Telecom shall be an added advantage Required skills Fluent in English : conversation and writing Strong communication skills Aptitude for quickly learning technical and procedural topics Strong analytical and organizational skills Self-starter and pro-active Strong performance focus Self-motivated and works well under pressure. Excellent team-working skills, stress resistant Work independently, keep own competence and skills up to date Working hours Work on shifts 24x7. Interfaces An FO engineer interacts with other technicians, customer technical staff and other groups within Service Delivery organization (other Front Office teams, Incident Manager, Back Office, Problem Management, Change Manager, COM, MSIP). Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Moldova, Republic of (MD) || || Chisinau || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 205902 Job Segment: Operations Manager, Telecom, Telecommunications, Engineer, Operations, Technology, Engineering

At Ericsson, we use innovation to empower people, business and society. Our professionals have the freedom and autonomy to think big and bring ideas to life, and they thrive in a culture defined by our core values of respect, professionalism and perseverance. Explore the opportunities at Ericsson, and contribute your unique abilities and strengths to advancing our global vision.

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