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1st Level Operations


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1st Level Operations Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Date: Nov 10, 2017 Location: Bucharest, B, RO Company: Ericsson Job Summary: We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Responsibilities & Tasks: You will support the following systems and functions: Network surveillance, 1st level restoration and preventative maintenance Monitors, performs troubleshooting, fault acknowledgement and fault analysis for Billing, CRM and Provisioning systems for telecom operators Manages fault resolutions and service deliveries for Business Support Systems in the production environment Work with the application for trouble ticket management Maintains the service delivery level within the agreed SLAs Provides resolutions to service requests and faults identified by other area or raised via a corporate system that relate to BSS systems Solves standard problems in the Business Support Systems area based on the existing procedures Interprets / understands technical information and prepares technical documentation Interacts with other Technicians, customer technical staff and other groups within Service Delivery organization ( Back Office, SDM, other Front Office teams) Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges) Work on shift 24x7 Work in an international environment, with customers and suppliers Use effectively telecom knowledge to manage faults and customer demands No direct customer interaction Position Qualifications Key Qualifications: Technical university degree, engineering or computing Formal training in the use/administration of Unix Oracle Training, SQL training, others Fluent English (spoken and written) Additional Requirements: Knowledge sharing & collaboration skills Problem solving & creative thinking Ericsson knowledge English skills Delivering results & meeting customer expectations Analyzing Working with people Manage instructions & procedures Applying expertise & technology What we offer To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals. In the Romanian Center we are well known for providing: Modern, energetic, global working environment Access to latest technology and ability to work to develop new tools and showcase your bright ideas Opportunities for continuous learning & professional growth and promotion Work in a dynamic company along with the smartest people in the industry Comprehensive benefits package: including premium healthcare & gym subscriptions Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting Why is Ericsson a great place to work? Did you know that more than half the people in the world now have a mobile phone? That's 5 billion people! It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson enables innovative ways of doing business and shaping the future together, as well as a renewed approach to global challenges such as education, healthcare, climate change and our use of natural resources. We are undergoing a continuous transformation process to achieve our Networked Society goal. Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Thanks to our employees’ curiosity, determination and proactive approach, our technologies have transformed and shaped the future. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. On a day to day basis, the Center services global customers across the globe, managing networks that, together, enable 200 million subscribers to communicate. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. We are passionate about social causes (having a strong Brand Ambassadors Team) and sports (over 20 teams participating in major competitions). Find out more about us and our story in Romania on Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log Req ID: 213206 Job Segment: Operations Manager, Telecom, Telecommunications, Engineer, Operations, Technology, Engineering Apply now » Apply now Start apply with LinkedIn Start apply with Facebook Apply Now Start Please wait... Find similar jobs: Product Manager and Project Manager Jobs, Information Technology (IT) Jobs, Engineering and Software Developer Jobs, Corporate Shared Services Jobs, Consulting and Systems Integration Jobs

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