1223075 Service Delivery Executive

  • Location:
    Denver, Colorado, US
  • Additional Location(s)
    Phoenix, AZ, Minneapolis, MN, Chicago, IL or any major city in Northern California or the Midwest by an airport
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
  • Job Id
*** Must be a US Citizen and have a current Secret Government Clearance for this position.***

Cisco is always looking to identify talented people, especially Security Consulting Engineers. If you are reading this posting, we may not have an open job for a Solutions Integration Architect right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises Cisco representative can contact you directly.

What You'll Do

  • Lead service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities and interaction
  • Lead and manage a diverse team of Delivery Leaders, Program Managers, Project Managers and Engineers responsible for delivering high quality services and outcomes to our customers in State, County, and Educational market
  • Manage market and customer level profitability - manage and report contract metrics, identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
  • Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders to become trusted advisor
  • Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1-3 year integrated account plans and regional expansion strategies that results in business growth
  • Collaborate with sales teams and innovation teams to maximize profitability and revenue opportunities within service solution areas

Who You'll Work With
Public Sector Advanced Services--This opportunity involves helping to shape the customer's vision and achieve outcomes leveraging best of breed technology in collaboration, networking, security, and cloud. The qualified candidate will be able to have an impact on the State, Local, and Education (SLED) market and help them transform to meet their mission.

The Team
The Advanced Services SLED West team provides emerging solutions and architectures to customers - along with cutting edge consulting to insure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.

Who You Are

You've got experience managing complex delivery engagements and supporting the consultative sales process. You develop deep and trustworthy relationships with all of your stakeholders. You have a reputation of delivering projects on time and within budget that result in glowing customer references and team members who want to do it all over again. You have good analytic and decision making skills. Your strong communication skills help you influence others.

Our minimum requirements for this role:

  • Expert skills in delivery management
  • Ability to influence decisions related to services and technologies across customers IT and Lines of business
  • Financial and Business Acumen – knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
  • College Degree (Bachelor, Masters) - technical or business
  • Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE
  • 10+ years relevant industry related experience
  • Should possess 5+ years prior management experience
  • Must have IT Consulting experience
  • Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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