1220809 - Customer Support Engineer - Wireless Mobility

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Richardson, TX, US
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

Who You'll Work With

The Mobility Team provides the highest level of technical services to industry leading Service Providers around the globe. Cisco's innovative product line is at the forefront of the Mobility revolution and Cisco Services is a key differentiator.

What You'll Do

You will have the opportunity to work with the largest mobile operators in the world. In this critical role as a Customer Support Engineer, you will:

  • Collaborate with the most important Service Providers in the industry.
  • Develop expertise in Service Provider Mobility technologies.
  • Solve interesting problems for important customers.
  • Shape the future of Cisco's Mobility offerings.
  • Drive team success.

You will support via email, phone and remote access for ASR 5000, ASR 5500 and UCS product family. You will work with customers to restore services and provide root cause analysis within the service level agreements and we work closely with Business Units (BU), Advance Services (AS) and Account teams to provide the premium customer support.

Who You Are

Do you have an aptitude and appetite for learning new Mobility technologies? Are you a technical expert in Mobility with a passion for providing technical knowledge transfers to junior level engineers? Do you want to be a part of the team that is defining the future of Mobility? If so, this is the role for you!

  • You provide second line phone/email/fax consultation to independently debug complex product problems
  • Acts as a focal point for large account network problem resolution
  • Engage with BU on software and solution based issues

Minimum Qualifications

  • You have a BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience
  • You work independently and bring solid crisis management skills
  • Ability to work on problems of diverse scope where analysis requires evaluation of identifiable factors
  • Deep knowledge of telecommunication systems and network environments
  • Ability to analyze, use and configure medium and large enterprise/SP networks

Desired Skills

  • You've got a Masters degree (CS/EE preferred) with a technical focus
  • You bring proven knowledge of Routing Protocols BGP, MPLS, and OSPF.
  • Completion of CCNA/NP (highly desired)
  • Mobility 3G / 4G / LTE /QvPC experience - Working knowledge of VMWare, OpenStack, Linux and work on Cisco Mobility applications like NSO, PCRF and ESC is preferred.
  • Consultative communication skills to provide recommendations and influence others

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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