1220481 - Cisco Services Engineer-RTIP (Return-to-Work Incubation Program)

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Cisco Services Engineer-RTIP (Return-to-Work Incubation Program) 

Cisco recognizes that not all career paths follow the same route. Did you start out in the technical field and then take some time off? Whether it was to have kids, take care of an ailing parent or maybe you got caught up in a lay-off and have struggled to get your foot back in the door, we want to talk to you!

What You'll Do

As a participant in the Return-to-Work Incubation Program (RTIP), you will be given the opportunity to receive Cisco industry training, study for and complete your CCNA certification, gain access to hands-on training, and be mentored by some of the industry's brightest minds who will help challenge and develop your skills.

At the end of the 20 week unpaid incubation period, you will be assessed for the opportunity for full-time employment as a Customer Support Engineer (CSE) or Consulting Engineer (CE).

Based on the business need, your skill set, and preference, you will take one of the following routes:

● Consulting Engineer - Develop complex designs, implement Cisco leading edge technologies worldwide and provide optimization services to the largest networks and customers in the world

● Customer Support Engineer - Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues

Who You'll Work With

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be inspired.

Who You Are

Education and/or Experience:

  • At least 3 or more years of Technical or Networking work experience
  • A career-break of at least five years and not more than eight years
  • An interest in returning to the workforce full time.

Our minimum requirements for this role:

  • Strong analytical and problem solving skills with ability to troubleshoot technical problems
  • Ability to multi-task, self-start, work in a fast-paced team environment and work independently
  • Passionate about networking, information technology or computer science
  • Resilience and ability to resolve complex technical problems, multitask, and be dedicated to customer success
  • Innate crisis management skills and ability to handle critical customer issues/problems
  • Experience interacting with customer or in a client facing role.
  • Excellent verbal and written communication skills

 Desired Skills:

  • Knowledge of networking technologies
  • Completion of college-level IT/networking courses/additional technical certs/Network Training or equivalent

Additional Location(s) or Information:

Must be able to start full-time employment by July 30th, 2018.  The incubation period of this program, February-July, 2018, will be remote/self-study.  If a full-time offer is awarded, the role will be based in Raleigh, NC.

Why Cisco:

At Cisco, each person brings their unique talents to work as a team and make a difference.

 Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


We currently have a number of roles posted on Cisco Career Connection and more are posting weekly. You can even set up a job agent to notify you when roles matching your interests / requirements are posted. Cisco is also always looking to identify talented people! If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the very near future. If you meet some of the criteria above and are interested in exploring opportunities in this exciting new group within Cisco, please submit your details and CV or resume against this requisition so that we can review. If there is a potential match, a Cisco representative will contact you directly

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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