1216614 Solution Test Engineer

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
  • Job Id

*** Must be a US Citizen and must have a current Secret U.S. Government Security Clearance***

What You'll Do

Provides exceptional troubleshooting and consultative methodologies to independently solve problems in broad, complex & unique networks with mixed media & protocols as well as advising on design and implementation of these complex networks on site with customer.

Expert level proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices - (R&S, Data Center, and Security)

Dedicated network architecture SME supporting unique customized customer environment; Technical POC for problem management and escalated issue resolution; management and sustainment of customized solution lab environment

Validate and implementation support of newly introduced services and network expansion; planning, documenting, executing scheduled Change Management tasks

Provide support to internal and external customers during critical service related issues acting as the lead Cisco point of Contact. Has ability and knowledge of all Cisco escalation resources and can effectively collaborate with them

Ability to get to an understanding of customer expectations and manage or set proper expectations

● Senior engineering resource aligned to 24/7 team supporting customer mission critical environments

Who You'll Work With

The CNS organization supports Cisco's Public Sector customers from our facility in RTP, NC. You will be joining a team that focuses on 24/7 remote managed services that meet the unique requirements of this targeted customer set. You will have the opportunity to directly support unique solutions to meet these unique requirements. Flexibility will be needed in this dynamic environment while helping our customers transform to meet their mission needs.

Who You Are

7+ years' experience applying subject matter expertise while supporting and troubleshooting applications and networks within large enterprise environments

Sole US Citizenship with active Secret or above US Government Security Clearance

Strong communication skills - both oral and written

Expert level Cisco and or Industry Certification qualifying level of technical expertise obtained (CCIE, JNCIE, etc.)

Experience in a customer facing support role 

Desired Skills

BS in a technical field (CS/EE preferred)

● Proven leadership experience and crisis management skills

5+ years’ experience using Cisco tools and procedures

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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