1213136 - Senior Professional Services Business Operations Manager; Americas

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    San Jose, CA
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id
What You'll Do
You will function in a Chief Operating Officer role through exercising four key principles – strategic focus, being data driven, having an objective view (no ego) view, and being people oriented. Your key function will be enabling the execution of the Americas Professional Services strategy by ensuring an optimal operational environment for your business leaders and the organization. Strong operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy, leading to the achievement of business targets and the smooth operations of the business.

You will be required to deliver on the following:
  • Ensure that key policies, processes and methodologies relating are developed, implemented and adhered by all Americas regions.
  • Lead the design and enhancement of business processes, tools, and operating models to improve the productivity of the regional organizations whilst ensuring compliance to corporate policy
  • Be people focused, working daily with a variety of internal stakeholders to support global execution and alignment of systems and tools supporting the business
  • Use a data driven approach, analyze business performance and identify root causes of problems and support the change management program to implement the future state
  • Apply your commercial acumen and partner with the finance organization, provide financial and operational analytics using systems and manual data collection in alignment with the AS Business Intelligence team
  • Responsibility for the active management, development, and support for the Americas Operations team
  • Participate as a key member of the Americas Leadership team and provide both strategic and tactical business insight and consulting to drive profitable growth and operational excellence, including both tactical and strategic (forward-looking) guidance
Who You'll Work With
You will operate effectively across a matrix organization that spans the Americas as well as work closely with your counterparts in other parts of Advanced Services operations and other key partners like Advanced Services Americas Enterprise leadership, Finance, Legal, Product Management, other Advanced Services operations teams and Sales operations.

Who You Are

You have a strong business and commercial orientation with knowledge and understanding of IT industry environment and business needs. You have strong operational management skills with the ability to establish programs related to professional services operations with deep knowledge of operational and financial levers and metrics within a professional services organization. You have good interpersonal skills and are able to develop and maintain strong stakeholder relationships and demonstrate the leadership skills required to create and communicate the COO vision for the services operations role. You possess strong communication skills (verbal and written) with the ability to present information clearly and succinctly along with the demonstrable ability to be objective through active listening; always striving for the best outcome for the business. You are able to recognize opportunities for enhancement and continuous improvement and represent complex ideas in a simple, easy to understand manner to a variety of audiences.

Our minimum requirements are the following:
  • 5+ years' demonstrated ability and proven success in professional services operations, financial analysis roles within a high technology environment, preferably with international exposure
  • At least 3 years; as a professional service manager of a large business or country
  • Solid grasp of the Consulting and Professional Services Practice, and how the business works
  • Deep understanding of services operations and client methodologies, process management and formulation of policies, programs, plans and systems to meet commitments
  • Experience in financial analysis and analytics with respect to consulting and professional services business
  • Direct experience in leading effectively in a complex organizational environment
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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