1207483 - CMS - Management Platform Engineering Manager

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
    Remote Work OK
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Who You'll Work With

Cisco’s $250 million Cisco Managed Services (CMS) business is part of the $9 billion Technical Services business at the core of the company today. CMS is critical to helping Cisco’s customers transition from on-premise IT environments to Solution’s based strategies to embrace both Public and Private cloud.

What You'll Do

This role is responsible for the strategy and management of the Managed Services Platform Automations team within the Platform Architecture and Engineering (PAE) group within CMS.

This position is responsible for working closely with the Offer Development, Delivery and Engineering teams to develop and implement an automation strategy for the CMS strategic platform.

This team you will manage has 3 distinct areas of responsibility.

Designs, builds, tunes and integrates the solutions to ensure that monitored device events are accurately identified and correlated into workable incidents.

In addition the team builds out enrichments that capture information about the monitored environment and ensure that NOC engineers receive all available information during an incident lifecycle. 

Finally the team owns development of a software tool that automates routine and repetitive tasks performed by the delivery team within CMS.In addition your wider responsibilities will include:

·       Contribute to incubating innovation to support Technical Services’ strategy

·       Provide mature business perspective and solid business acumen in support of platform engineering activities

·       Deliver results across organizational boundaries

·       Effectively manage multiple initiatives in various stages of development across the organization at the same time

·       Prioritize competing needs and make important resource decisions to provide high-quality maximum impact deliverables on schedule

·       Establish and enhance work flows, best practices and standards to ensure excellent customer experience

·       Ensure all Security and Data Sovereignty guidelines are followed

·       Define KPIs needed to ensure high quality deliverables

·       Develop, refine, and analyze metrics on the success of the team

·       Actively participate in the Problem Management and CSI processes to improve delivery and customer success

Who You Are

·       8+ years of professional experience in corporate or functional software development roles

·       Proven experience in Managed Service platform software development with a focus on process and event automation

·       Proven experience in managing and leading global teams

·       Ability to drive results through influence – ability to focus on most critical issues and establish a simple and pragmatic path to decisions

·       Customer centric mind-set and approach to solving problems

·       High threshold for ambiguity during early phases of engagements

·       Ability to engage and influence peers and stakeholders independently

·       Strong initiative leadership skills – structuring transformation and execution projects

·       Self-starter and innovative thought leader

·       Creative problem solving skills

·       Demonstrated ability to work cross-functionally in order to achieve business objectives

·       Ideally broad familiarity with Services functions and business objectives within a technology based company.

·       Strong presentation, meeting facilitation and communications skills


Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!

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